HARRISON NJAGU NGUNGU
Nairobi, Kenya
Summary
Harrison is a tourism graduate with expansive experience in travel management both locally and beyond for over 5 years. I have specialized skills in tour planning, product development and innovation as well as preparation of travel packages. In my course of experience I have also developed skills in hotel management, air fare and ticketing as well as sales and reservations.
I am a results oriented leader with an affluent career history in product marketing. I have proven ability to direct explosive sales growth, successful new product launches and innovative client acquisition strategies. I am well experienced in overseeing small teams to secure impressive customer-focused metrics.
Overview
6
6
years of professional experience
Work history
Tourism and Marketing Manager
Sagret Hotels Ltd.
Nairobi, Kenya
02.2023 - Current
- Analyze customer data , feedback and campaign performance to drive improvements.
- Management of ongoing marketing budgets.
- Supervision of all marketing and planning activities to achieve company goals.
- Designing of promotional materials with creative copywriting and photo editing skills.
- Doing market research to better understand key customer segments.
- Creation of strategic partnerships to broaden customer base.
- Motivation of staff to improve growth and revenue targets.
- Launching of new products and expansion into new markets with exceptional project planning.
- Development of cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns.
- Exploring new marketing and branding partnerships with high-profile clients, enhancing company reach.
Travel Manager
Eland Travels
Nairobi, Kenya
01.2019 - 01.2023
- Overall coordination of all activities including planning, organizing, staffing and control
- Processing and issuance of air fare and tickets for clients
- Marketing of the company through various online platforms such as booking.com
- Creation of itineraries and packages for clients
- Signatory to all books of accounts
- Update of company website and communication handles in line with the trend of the tourism market − Ensuring that all operational expenses of the company are met
- To ensure compliance with all government requirements and guidelines to make sure policies are followed such as insurances and operating licenses for the company.
- Response to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conduct thorough market research to maintain advanced knowledge on top destinations and travel trends.
Tour and Travel Operations Agent
Tomodachi Tours and Travel, Tanzania
Arusha
01.2015 - 01.2018
- Preparation of itineraries for game safaris and tours for guests
- Creation of tour and travel packages for marketing purposes
- Making of accommodation reservations and bookings for clients
- Processing of park entry permits for game safaris − Coordination of tour guides during preparation for travel
- Issuance of guidelines to tourists such as safety procedures during travel
- Offer technical assistance when needed such as processing of payments and costing for game safaris
- Offer consultation on issues regarding planning and financial issues regarding travel
- Participate in tour trade fares and forums on behalf of the company.
Education
Bachelor of Science - Hospitality, Tourism and Leisure Management
Kenyatta University
2022
Kenya Certificate of Secondary Education -
Makini Group of Schools
04.2001 -
Kenya Certificate of Primary Education -
Thika Road Academy
2008
Skills
- Good communication skills
- Minimum Supervision required/Can work under pressure
- Effective negotiation ability
- Teambuilding and Capacity Building
- Conflict Resolution abilities
- Computer Literacy
- Marketing budget management
- Internet and email marketing
- Brand-building strategies
- Partnership marketing
- Budget development and management
- Social media marketing
- Market research
Languages
English
Fluent
Swahili
Fluent
Timeline
Tourism and Marketing Manager
Sagret Hotels Ltd.
02.2023 - Current
Travel Manager
Eland Travels
01.2019 - 01.2023
Tour and Travel Operations Agent
Tomodachi Tours and Travel, Tanzania
01.2015 - 01.2018
Kenya Certificate of Secondary Education -
Makini Group of Schools
04.2001 -
Bachelor of Science - Hospitality, Tourism and Leisure Management
Kenyatta University
Kenya Certificate of Primary Education -
Thika Road Academy