Cybersecurity
Hansklaus Peters
Global Representative , English Portuguese, Spanish, And Italian Tutor.1
Santa Coloma de Gramenet
Summary
Dynamic professional with a proven track record in customer support and technical troubleshooting, honed at companies like Best Buy. Excelled in enhancing customer satisfaction and operational efficiency through innovative solutions and staff training. Skilled in analytical thinking and problem-solving, adept at driving results and exceeding performance targets. Demonstrates exceptional client service and international mobility management abilities.
Overview
15
15
years of professional experience
Work History
Representative
Pani Dolce
09.2021 - 02.2024
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Portuguese in Spanish Tutor
Little Steps Big Future
05.2013 - 12.2019
- Adapted lesson content for different skill levels, ensuring all students received appropriate instruction tailored to their abilities.
- Assisted students with core aspects of Spanish and Portuguese language.
- Built vocabulary through drill, real-time interaction and language lab techniques.
- Promoted a positive learning environment by establishing clear expectations and encouraging open communication among students.
- Developed tutoring plans using information gleaned from homework assignments, teachers and parents.
- Organized groups of students with similar abilities levels to drive improvements.
- Implemented play-based and other relaxed activities to help students incorporate new vocabulary with confidence.
Technician's Installation, Assistance.
Best Buy
02.2009 - 09.2012
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Worked with diverse types of weather and ground conditions.
Education
Graduation - Psychology
09.1998
Skills
Customer Support
Software
Languages
English
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
German
Elementary (A2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Representative - Pani Dolce
09.2021 - 02.2024
Portuguese in Spanish Tutor - Little Steps Big Future
05.2013 - 12.2019
Technician's Installation, Assistance. - Best Buy
02.2009 - 09.2012
EPPM De Maringá - Graduation , Psychology
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