Hannah Chow
Receptionist
Hong Kong
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Over five years experience.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
CLS Management
Hong Kong
01.2021 - Current
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Skills
- Front desk operations
- Visitor management
- Multi-line phone systems
- Call triage
- Appointment scheduling
- Calendar management
- Customer service
- Conflict de-escalation
- Data entry
- Records management
- Email handling
- Correspondence handling
- Document handling
- Office supplies coordination
- Vendor coordination
- Confidentiality
- HIPAA awareness
- GDPR awareness
- MS Office
- Google Workspace
- CRM
- PMS
- POS
- Invoicing
- Basic bookkeeping
Tools And Tech
- MS Office (Outlook, Word, Excel), Google Workspace
- Phone systems
- Schedulings
- CRM/PMS
- Collaboration: Zoom, Teams, Slack
- Basic POS and invoicing software
Education
Associate of Arts - English
09.2018 - 05.2020
Timeline
Receptionist - CLS Management
01.2019 - Current
University of Hong Kong - Associate of Arts, English
09.2018 - 05.2020