Hanna Wennersten
Palma De Mallorca
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Konecta
08.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Administrative Coordinator
BSK Arkitekter
01.2020 - 02.2022
- Maintained office calendars to track important dates and deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Administrative Coordinator
Eve Images Gmdb
01.2019 - 09.2020
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Administrative Assistant
Cloetta AB
01.2017 - 08.2019
- Administration in, Resolved customer problems and complaints by clarifying the issue, explaining a solution to the customer and following up the cases
- Build trust in the brand being professional and courteous with customers at all times,
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Communication Management -
Berghs School of Communication
Stockholm05.2020
Communication of Visualisation in Interior and architecture -
Jönköping University
05.2017
Industrial Design och Interior
High school of Design
2013
Skills
- Customer Service
- Agent Support
- Outstanding Communication Skills
- Online Chat
- Customer Relations
- Microsoft Office
- Hotel Booking
- Sales and Upselling
- Administrative and Office Support
- Problem Resolution
Languages
Swedish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Customer Service Associate
Konecta
08.2022 - 09.2023
Administrative Coordinator
BSK Arkitekter
01.2020 - 02.2022
Administrative Coordinator
Eve Images Gmdb
01.2019 - 09.2020
Administrative Assistant
Cloetta AB
01.2017 - 08.2019
Communication Management -
Berghs School of Communication
Communication of Visualisation in Interior and architecture -
Jönköping University
Industrial Design och Interior
High school of Design
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