HanByul Lee
California
Summary
Dynamic professional with a proven track record at Toyota of Southern Maryland, excelling in customer service. Leveraged strong negotiation skills to enhance customer satisfaction and streamline inventory management. Recognized for building lasting relationships and implementing quality control measures, driving operational efficiency and repeat business.
Overview
8
8
years of professional experience
Work History
Assistant Used Car Manager
Toyota of Southern Maryland
12.2020 - 10.2025
- Assisted in managing used car inventory, ensuring optimal stock levels and presentation.
- Implemented quality control measures for vehicle inspections.
- Enhanced used car inventory management, streamlining processes for vehicle acquisition and disposal.
- Increased customer satisfaction rates by providing excellent service and addressing client concerns promptly.
- Supported the general manager in daily operations while managing multiple aspects of the dealership''s business simultaneously.
- Established efficient systems for tracking vehicle maintenance histories, ensuring accurate information was available for customers during the purchasing process.
Sales Associate
Toyota of Southern Maryland
08.2019 - 12.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Demonstrated in-depth knowledge of vehicle features, financing options, and promotions to enhance sales opportunities.
- Cultivated strong customer relationships through follow-up communication and personalized service strategies.
- Analyzed customer feedback to identify areas for improvement in service delivery and overall shopping experience.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Front Desk Manager
LaQuinta Inn & Suits
01.2019 - 08.2019
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff on customer service protocols and hotel systems.
- Implemented streamlined check-in/check-out processes, enhancing operational efficiency.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Managed reservations system, optimizing room allocations to maximize occupancy rates.
- Collaborated with housekeeping and maintenance teams to maintain hotel standards and cleanliness.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Restaurant Waiter
Asahi
12.2017 - 01.2019
- Provided exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Trained new waitstaff on restaurant protocols and service
- Implemented feedback mechanisms to improve guest satisfaction and dining ambiance.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Leonardtown High School
Leonardtown, Maryland08-2017
Skills
- Strong negotiation skills
- Customer service expertise
- Sales presentations
- Reliability
- Customer relationship building
- Industry expertise
- Reconditioning oversight
- Teamwork and collaboration
- Problem-solving abilities
Timeline
Assistant Used Car Manager
Toyota of Southern Maryland
12.2020 - 10.2025
Sales Associate
Toyota of Southern Maryland
08.2019 - 12.2020
Front Desk Manager
LaQuinta Inn & Suits
01.2019 - 08.2019
Restaurant Waiter
Asahi
12.2017 - 01.2019
High School Diploma -
Leonardtown High School