Haile Pimenta
Barcelona
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Shipping and Warehousing Specialist
Printful
12.2020 - 01.2023
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
Customer Support Specialist
Airbnb
10.2018 - 06.2020
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Social Media Manager
Freelance
04.2017 - 10.2018
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Client Attendance and Delivery
Baby On Board
09.2016 - 04.2017
- Provided exceptional customer service through professional communication and problem-solving skills.
- Resolved customer concerns promptly, fostering strong relationships with repeat clients.
- Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
- Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
Social Media Manager and Graphic Designer
Inyoni Marketing
07.2016 - 03.2017
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Musical Studio Assistant
Ekhaya Studio
02.2012 - 08.2012
- Trainee in music production and post-production sound editing.
Sound Assistant
DV8 Films
10.2011 - 02.2012
- Prepared, packed and transported audio equipment for events and location shoots.
- Worked closely with video editors, synchronizing audio and visual elements for a seamless final product.
- Collaborated with production teams to ensure smooth integration of audio elements into multimedia projects.
- Stayed up-to-date with industry trends and advancements in technology to provide informed recommendations on new equipment purchases or upgrades.
Sound Assistant
Bioscope Productions
01.2011 - 07.2011
- Prepared, packed and transported audio equipment for events and location shoots.
- Worked closely with video editors, synchronizing audio and visual elements for a seamless final product.
- Collaborated with production teams to ensure smooth integration of audio elements into multimedia projects.
Education
Bachelor of Arts - Design And Communication
UALG (Universidade Do Algarve)
Faro, Portugal2016
Bachelor of Arts - Publicity And Propaganda
USP (Universidade De São Paulo)
São Paulo, Brazil2010
High School Diploma -
International Baccalaureate-American International
Maputo, Mozambique2008
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Supply Management
- Process Improvement
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Shipping and Warehousing Specialist
Printful
12.2020 - 01.2023
Customer Support Specialist
Airbnb
10.2018 - 06.2020
Social Media Manager
Freelance
04.2017 - 10.2018
Client Attendance and Delivery
Baby On Board
09.2016 - 04.2017
Social Media Manager and Graphic Designer
Inyoni Marketing
07.2016 - 03.2017
Musical Studio Assistant
Ekhaya Studio
02.2012 - 08.2012
Sound Assistant
DV8 Films
10.2011 - 02.2012
Sound Assistant
Bioscope Productions
01.2011 - 07.2011
Bachelor of Arts - Design And Communication
UALG (Universidade Do Algarve)
Bachelor of Arts - Publicity And Propaganda
USP (Universidade De São Paulo)
High School Diploma -
International Baccalaureate-American International
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