GUSTAVO ADRIAN SQUEF
ALICANTE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Hotel/ Hostel Owner (OPENING TEAM)
JAC Hostel
Argentina
01.2015 - 07.2023
- Hired and Managed team of ( 10 Ladies and Gentlemen)
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Prepared monthly audits for review.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Developed and implemented marketing strategies to promote hotel services.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 40 room hostel with staff of 10 Ladies & Gentlemen.
Director of Front Office Operations
THE NEW YORK PALACE
New York
09.2011 - 03.2012
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals. (909 ROOMS)
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
Director of Housekeeping
TRUMP SOHO New York
New York EEUU
08.2010 - 09.2011
- Managed a team of( 40 Ladies & Gentleman 4 managers 4 supervisors 32 housekeepers 391 rooms)
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans
Director of Front Office Operations(OPENING TEAM)
TRUMP SOHO New York
New York EEUU
01.2008 - 08.2010
- Part of Management opening team (new hires -hotel inventory)
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Club Lounge Manager
THE RITZ CARLTON Baterry Park
New York, EEUU
06.2006 - 01.2008
- Managed Team of 12 ladies and gentlemen
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Retail Manager (OPENNING TEAM)
RITZ CARLTON Grand Cayman
Cayman Island
02.2005 - 06.2006
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Armani Sales Representative (Saks Fifth Ave)
Saks Fifth Ave
New York EEUU
03.2004 - 02.2005
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
Assistant Manager - Operations. (Clothing Store)
Kenneth Cole
New York Soho EEUU
05.2002 - 03.2004
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Representative Sak's Fifth Ave
Sak's Incorporated
New York EEUU
04.1999 - 05.2002
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales
Education
High School Diploma -
CENS 410
ARGENTINA MENDOZA10.1997
Skills
- Hire New Staff (management - employee
- Hotel Management
- Train Staff
- Professional Relationships
- Supply Purchasing
- Operations Management
- Hotel and Hospitality Knowledge
- Personnel Recruitment
Languages
Spanish
English
Bilingual or Proficient (C2)
Timeline
Hotel/ Hostel Owner (OPENING TEAM)
JAC Hostel
01.2015 - 07.2023
Director of Front Office Operations
THE NEW YORK PALACE
09.2011 - 03.2012
Director of Housekeeping
TRUMP SOHO New York
08.2010 - 09.2011
Director of Front Office Operations(OPENING TEAM)
TRUMP SOHO New York
01.2008 - 08.2010
Club Lounge Manager
THE RITZ CARLTON Baterry Park
06.2006 - 01.2008
Retail Manager (OPENNING TEAM)
RITZ CARLTON Grand Cayman
02.2005 - 06.2006
Armani Sales Representative (Saks Fifth Ave)
Saks Fifth Ave
03.2004 - 02.2005
Assistant Manager - Operations. (Clothing Store)
Kenneth Cole
05.2002 - 03.2004
Sales Representative Sak's Fifth Ave
Sak's Incorporated
04.1999 - 05.2002
High School Diploma -
CENS 410