GUSTAVO ADRIAN SQUEF
ALICANTE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Hotel/ Hostel Owner (OPENING TEAM)
JAC Hostel
01.2015 - 07.2023
- Hired and Managed team of ( 10 Ladies and Gentlemen)
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Prepared monthly audits for review.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Developed and implemented marketing strategies to promote hotel services.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 40 room hostel with staff of 10 Ladies & Gentlemen.
Director of Front Office Operations
THE NEW YORK PALACE
09.2011 - 03.2012
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals. (909 ROOMS)
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established departmental performance goals and provided feedback for underperforming areas.
Director of Housekeeping
TRUMP SOHO New York
08.2010 - 09.2011
- Managed a team of( 40 Ladies & Gentleman 4 managers 4 supervisors 32 housekeepers 391 rooms)
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans
Director of Front Office Operations(OPENING TEAM)
TRUMP SOHO New York
01.2008 - 08.2010
- Part of Management opening team (new hires -hotel inventory)
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
Club Lounge Manager
THE RITZ CARLTON Baterry Park
06.2006 - 01.2008
- Managed Team of 12 ladies and gentlemen
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Retail Manager (OPENNING TEAM)
RITZ CARLTON Grand Cayman
02.2005 - 06.2006
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Armani Sales Representative (Saks Fifth Ave)
Saks Fifth Ave
03.2004 - 02.2005
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
Assistant Manager - Operations. (Clothing Store)
Kenneth Cole
05.2002 - 03.2004
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sales Representative Sak's Fifth Ave
Sak's Incorporated
04.1999 - 05.2002
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales
Education
High School Diploma -
CENS 410
ARGENTINA MENDOZA10.1997
Skills
- Hire New Staff (management - employee
- Hotel Management
- Train Staff
- Professional Relationships
- Supply Purchasing
- Operations Management
- Hotel and Hospitality Knowledge
- Personnel Recruitment
Languages
Spanish
English
Bilingual or Proficient (C2)
Timeline
Hotel/ Hostel Owner (OPENING TEAM)
JAC Hostel
01.2015 - 07.2023
Director of Front Office Operations
THE NEW YORK PALACE
09.2011 - 03.2012
Director of Housekeeping
TRUMP SOHO New York
08.2010 - 09.2011
Director of Front Office Operations(OPENING TEAM)
TRUMP SOHO New York
01.2008 - 08.2010
Club Lounge Manager
THE RITZ CARLTON Baterry Park
06.2006 - 01.2008
Retail Manager (OPENNING TEAM)
RITZ CARLTON Grand Cayman
02.2005 - 06.2006
Armani Sales Representative (Saks Fifth Ave)
Saks Fifth Ave
03.2004 - 02.2005
Assistant Manager - Operations. (Clothing Store)
Kenneth Cole
05.2002 - 03.2004
Sales Representative Sak's Fifth Ave
Sak's Incorporated
04.1999 - 05.2002
High School Diploma -
CENS 410
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