GUSTAVO GOMES EDUARDO

Madrid,,M

Summary

International Relations graduate with a global outlook, experienced in customer support and digital tools. Organized and adaptable, with strong communication skills to contribute effectively both independently and as part of a team.

Overview

years of professional experience

Work History

Operations Lead

Wolpert Centro Estético

01.2021 - 01.2025

Coordinated daily CRM operations by managing schedules, appointments, documentation, and billing, helping clients stay organized and ensuring a smoother day-to-day experience.
Supported marketing and branding efforts through digital content creation, consistent brand management, and customer loyalty initiatives.
Assisted with recruitment processes by coordinating timelines, facilitating communication between teams, and helping onboard new colleagues.

Education

Certificate - English

CES Embassy Schools

Hastings, England UK

01.2010

Bachelor's - International Relations

IBMEC S.A

Rio De Janeiro, Brazil

01.2023

Skills

CRM (Flowww, Salesforce)
Workflow optimization
KPI tracking
Microsoft Office

Digital Tools (Canva, Genially, Figma)
Operational efficiency
Scheduling coordination
Relationship building

INTERNSHIPS

EF Sprachreisen, 2019 - 2020

Co-Monitor

Guided new students through their schedules and academic programs, ensuring smooth integration.
Provided tours of student facilities, accommodations, and campus spaces.
Assisted in organizing and promoting extracurricular activities, cultural events, and city excursions.

LANGUAGES

Portuguese - Native speaker

Bilingual or Proficient (C2)

English

Bilingual or Proficient (C2)

German

Intermediate (B1)

Spanish