Gustavo De Sousa
Madrid
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Also detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Team Manager - Facebook Project
TELUS INTERNATIONAL BARCELONA
12.2019 - 10.2023
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Facilitated meetings to communicate team performance goals and results.
Costumer Service - Airbnb Project
CPM INTERNATIONAL BARCELONA
01.2019 - 12.2019
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Bar Team Leader
Robata Restaurant
05.2017 - 01.2018
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Food and Beverage Supervisor
W Hotel Barcelona
04.2015 - 05.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
Owner
Plumrose Latinoamericana
10.2013 - 03.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Costumer Service
Movistar Venezuela
08.2012 - 04.2013
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
BBA - Business Administration
Universidad Nueva Esparta
Caracas, Venezuela06.2013
High School Diploma -
Shamokin Area Highschool
Pennsylvania, USA07.2008
Skills
- Employee Scheduling
- Budget Management
- Staff Management
- Customer Service
- Business Administration
- Human Resources Management
- Decision-Making
- MS Office
- Good Judgment
- Goal Setting
- Performance Reviewing
- Problem Resolution
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Catalan
Beginner (A1)
Hobbies
Sports combined and going to music events
Timeline
Team Manager - Facebook Project
TELUS INTERNATIONAL BARCELONA
12.2019 - 10.2023
Costumer Service - Airbnb Project
CPM INTERNATIONAL BARCELONA
01.2019 - 12.2019
Bar Team Leader
Robata Restaurant
05.2017 - 01.2018
Food and Beverage Supervisor
W Hotel Barcelona
04.2015 - 05.2017
Owner
Plumrose Latinoamericana
10.2013 - 03.2015
Costumer Service
Movistar Venezuela
08.2012 - 04.2013
BBA - Business Administration
Universidad Nueva Esparta
High School Diploma -
Shamokin Area Highschool
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