Guillermo Rodriguez

Reporting directly to the company president, the Operations Director is responsible for overseeing and optimizing daily operations, ensuring efficiency and alignment with organizational goals. This role involves leading a team of 50 professionals across Madrid and Mexico City, driving operational excellence in a fast-paced, global environment.

• Operational Leadership: Supervise and optimize daily operations across multiple regions, ensuring alignment with organizational objectives and maintaining high-performance standards.
• Team Management: Lead, mentor, and develop a team of 50 professionals, fostering collaboration between teams in Madrid and Mexico City.
• Strategic Intelligence: Identify risks and opportunities by analyzing global intelligence from diverse sources, to support data-driven decision-making.
• Stakeholder Reporting: Deliver regular, detailed operational reports to the Board of Directors, providing insights on performance and strategic recommendations.
• Performance Monitoring: Utilize advanced tracking software to evaluate operational effectiveness and implement corrective measures to ensure continuous improvement.
• Strategic Planning: Collaborate with the CEO to develop and execute business strategies and plans that align with both short- and long-term objectives.
• Networking and Partnerships: Build and maintain strong relationships with partners, creating synergies, and fostering collaboration on a global scale.
• Financial Oversight: Manage budgets, forecasts, and financial performance, ensuring the fiscal health of the business unit.

• Understand the company's business objectives and translate them into a clear, outcome-oriented roadmap composed of measurable product initiatives.
• Establish strategic alliances with key industry stakeholders and tier-1 clients to drive growth and expansion.
• Foster a problem-solving culture, with a strong focus on market/customer problem discovery and solution validation before implementation to ensure effectiveness.
• Define product vision, roadmap, and growth opportunities, ensuring the company stays ahead of competitors in the industry.
• Collaborate with key stakeholders across the company to ensure the successful release of products and services that meet business objectives and customer needs.
• Design and implement promotional plans and commercial strategies by channel or region to open new markets and achieve business targets.

• Establish a strong market position by developing, defining, negotiating, and closing business relationships with mid-market companies and large enterprises.
• Assess marketing and sales strategies, as well as client operations, and provide recommendations for improvements and efficiencies where necessary.
• Prepare all required documentation for requests for proposals (RFPs), ensuring alignment with company standards and client expectations.
• Present business and marketing opportunities to company executives and management, showcasing potential value and strategic benefits.
• Identify new business opportunities by analyzing market trends, competition, and customer needs, to uncover new industries, growth areas, and customer segments.
• Develop and execute key strategies based on customer insights and market analysis to expand the client base and drive business growth.

• Negotiate major deals with C-level executives, ensuring mutually beneficial agreements that align with company goals.
• Develop preferred partnership agreements, marketing overrides, and tailored market promotions to exceed revenue targets and enhance strategic relationships.
• Create and deliver impactful presentations to represent the company at key industry events, generating leads and increasing market penetration.
• Achieve significant sales growth, increasing sales by over 20% in 2018 and 25% in 2019 through strategic client engagement and effective sales initiatives.

• Led a team of 10 people in the development of the Touch & Go fingerprint payment solution, a cutting-edge project aimed at streamlining payment processes in public establishments.
• Secured the 2nd Best Idea Award at the Majid Al Futtaim Hackathon, showcasing innovative thinking and a strong execution strategy.
• Collaborated directly with the Dubai Department of Tourism and Commerce Marketing to ensure the project's development aligned with regulations and industry standards.
• Touch & Go uses machine learning models and artificial intelligence to enhance payment processes through fingerprint technology, enabling the implementation of segmented marketing actions and targeted commercial campaigns.

• Ensure quality control over financial transactions and reporting, maintaining accuracy and compliance with all relevant standards.
• Develop proactive solutions and cost-cutting measures to improve financial performance and optimize operational efficiency.
• Ensure all financial transactions are properly recorded, filed, and reported in a timely and organized manner, adhering to company policies and regulatory requirements.
• Commit to maximizing efficiency at all levels of financial operations, while maintaining the quality and integrity of products and services.
• Implement clear cost-saving programs, setting timelines and assessment goals to monitor progress and achieve financial targets.