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Guillem Rabassa Prat
Insurance Agent
Girona,CT
Summary
Dynamic professional with a proven track record at Occident, enhancing customer retention by 20% through exceptional service and strong interpersonal communication. Skilled in problem-solving and adaptability, excelled in roles demanding multi-task management and sales techniques. Demonstrated ability to improve processes and collaborate effectively with teams, driving success in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Occident
Girona
12.2024 - Current
- Company Overview: Nationwide Insurance Agency.
- Delivered exceptional customer service to a portfolio of over 200 clients, addressing inquiries and resolving issues efficiently.
- Built strong client relationships, resulting in a 20% increase in customer retention.
- Managed administrative tasks, including documentation and policy updates, ensuring accuracy and compliance.
- Resolved customer complaints promptly and efficiently.
Administrative Assistant
University of Girona Foundation
Girona
02.2024 - 12.2024
- Managed administrative tasks, including invoice processing and client service, assisting an average of 60 clients daily, and over 100 clients per day during peak summer periods.
- Delivered exceptional customer support, addressing inquiries, and ensuring client satisfaction in a high-pressure environment.
- Streamlined processes to improve efficiency and accuracy in documentation.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Waiter
Can Pelao
Girona
06.2020 - 12.2021
- Provided attentive and friendly service in a high-volume restaurant, serving up to 100 customers per shift.
- Upsold menu items effectively, increasing daily revenue by an average of 15%.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Bachelor’s Degree - Accounting And Finance
University of Girona
Girona, Spain06-2023
Skills
- Customer service
- Interpersonal communication
- Problem solving
- Adaptability
- Sales techniques
- Upselling strategies
- Team collaboration
- Multi-task management
Strengths
- Ready to relocate immediately
- Flexible working hours
- Highly motivated to excel in dynamic environments
Languages
- Catalan, Native
- Spanish, Native
- English, Fluent – C1
Hobbies and Interests
- Fitness
- Travel
- Learning about different cultures
Certificates
- Basic Customer Service Training
- First Aid Certification
Personal Information
Available: Immediate relocation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteImportant To Me
Career advancementCompany CultureTeam Building / Company RetreatsSoftware
Office pack
Sage
Languages
Spanish
Native language
English
Advanced (C1)
C1
Catalan
Advanced (C1)
C1
Timeline
Customer Service Representative
Occident
12.2024 - Current
Administrative Assistant
University of Girona Foundation
02.2024 - 12.2024
Waiter
Can Pelao
06.2020 - 12.2021
Bachelor’s Degree - Accounting And Finance
University of Girona
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