Grigori Bouchon
La Sabinita,Santa cruz
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work history
Customer service representative
YMMD
home office
2020.07 - Current
Working on the platform YMMD as a freelancer in customer support and sales.
Projects include: Aldi Talk (mobile service), O2 (mobile Service), Telekom (landline), Vattenfall (electricity and gas)
Technical Support and general customer service.
Webhelp
Barcelona
2019.10 - 2022.10
Customer service for Google: Pay, Play, Google for Families.
T1 Agent
Customer service representative
Atos
Santa Cruz de Tenerife
2019.02 - 2019.06
Customer Service for computer issues in the covestro company.
Solving general computer and Email issues, sending out technicians.
Sales agent
Telemarkt GMBH
Dresden, Germany
2017.09 - 2018.06
Mobilephone contracts. Outbound
Car insurance. Inbound
DSL changing of contracts. Inbound
Insurance for breast cancer, Tooth insurance, BSW Kard. Outbound
Subscriptions for Magazines. Inbound.
Customer service agent
BUW
Halle Saale , Germany
2014.09 - 2016.03
Analysing technical issues to determine if the cause is the sim, the hw or the network
General questions about the bill and payment arangements
Third party locks
Compensation
Education
Highschool
Bad Soden AllendorfSkills
- Complaint resolution
- Order processing
- Sales expertise
- Strong customer service orientation
- CRM
Languages
English
Fluent
German
Native
Russian
Native
Timeline
Customer service representative
YMMD
2020.07 - Current
Technical Support and general customer service.
Webhelp
2019.10 - 2022.10
Customer service representative
Atos
2019.02 - 2019.06
Sales agent
Telemarkt GMBH
2017.09 - 2018.06
Customer service agent
BUW
2014.09 - 2016.03
Highschool