Gregory Glunt

• Oversee day-to-day operations to ensure a first-rate customer shopping experience and efficient work environment.
• Maintain strong client relations with 500+ regular monthly customers.
• Deliver a retail experience to new customers that ensures repeat patronage.
• Collaborate with owners and sales team to implement general improvements, sales strategies & safety procedures.
• Lead a sales team of 5 people to achieve weekly, monthly and yearly sales goals.
• Mentor sales associates in all aspects of customer service and sales techniques.
• Implemented & maintained a targeted email sales program which generated an average of $10,000 of additional monthly revenue.
• Develop price competitive weekly promotions through new and existing products to drive customer count and sales.
• Maintain an encyclopedic knowledge of over 800 unique product profiles which was used regularly to facilitate sales.
• Co-develop and implement COVID response and policy which caused the sales floor to be closed to the public but resulted in a 33% increase to the customer base and a 25% increase yearly sales from 3/20-3/21.
• Meet & taste with 20+ wholesale suppliers each week.
• Managed and oversaw weekly buying and budget.
• Developed multiple spreadsheets and tracking systems to aid in; facilitating sales, promotion/email scheduling, and weekly ordering guidance.
• Daily administrative tasks including; invoicing & receiving, scheduling deliveries & vendor appointments, new hire orientation, complete daily sales reports, office supply inventory & ordering, communications via phone & email.

Facilitate sales to existing accounts and establish new accounts for a wholesale wine distributor.

Submit client orders & delivery instructions to warehouse accurately & promptly

Manage weekly schedule of meetings, tastings and events.

Develop tracking system for customer sales history to anticipate future needs and opportunities.

Assisted in new product acquisition through group tasting and attending producer & importer tastings.

Facilitated sales for existing customers and established new accounts.

Issued invoices and collected payments by customers.

Delivery of products ordered by customers.

Assist customers with product selection.

Procure new products for retail and restaurant sales.

Restock retail items and order products as needed.

Trained servers on how to assist customers with wine selection.

Complete and submit daily reports for restaurant and retail sales.

Perform monthly inventory and submit report to corporate.