GRAHAM JAMES O'HAGAN
Caterham
Summary
Highly self-motivated in order to achieve targets. Confident with good people skills. Very versatile in a working environment and easily trained. Work well in a team as well as an individual. Work extremely well under pressure. Well focused, ambitious and always trying to achieve more. Natural passion for generating sales.
Overview
2016
2016
years of professional experience
Work History
Owner
Economy Print
2022 - 2025
Ran the business offering over 100 000 personalised products with 0 extra employees.
From design to print I would see each project from start to finish ensuring customer satisfaction and high quality.
178 5* reviews on Google mainly focused on customer service and quality of service (search Economy Print - estudio de diseño gràfico e impresión)
Started the business while working another full time job and completing both responsibilities with high performance with complete handover to the new regional manager when I decided to focus on my business full time.
Regional Manager
Tour Me Out SL
2013 - 2024
- Head of a team of 60 people over 3 locations on a business that functions on a 7 day 18 hours per day rota.
- Directed regional operations to enhance service delivery and customer satisfaction.
- Implemented strategic initiatives to improve sales performance across multiple locations.
- Analyzed market trends to identify growth opportunities and optimize resource allocation.
Studio Manager, Reception
Tattooland
03.2013 - 04.2015
- Handling of the daily finances | Pricing | Customer service | Design work | Aftercare | Scheduling | Cleaning | Social media and online presence | Upselling
NOTE: I do not have any face, neck or hand tattoos and no piercings
Education
A Levels - Business Studies and Media Studies
UCTC
01.2008
AS Levels - General Studies
UCTC
01.2007
GCSE - English, Maths and Science
01.2006
Skills
- Customer relations Small business operations Relationship building Verbal and written communication Operations management Strategic planning Staff management Financial management Sales leadership Employee development Cost reduction Brand strategy planning Profit and loss Hiring and staffing Customer service Decision-making Effective leader Scheduling Quality assurance Inventory tracking and management Purchasing and planning
Languages
Spanish
Upper intermediate (B2)
Timeline
Studio Manager, Reception
Tattooland
03.2013 - 04.2015
GCSE - English, Maths and Science
Owner
Economy Print
2022 - 2025
Regional Manager
Tour Me Out SL
2013 - 2024
A Levels - Business Studies and Media Studies
UCTC
AS Levels - General Studies
UCTC