Grace Sipe

Worked as in internet researcher, investigator online for a company that operates worldwide within the areas of copyright protection and Anti-Piracy solutions, specialized in online protection of digital content, products, brands, and online privacy protection. Google removals, search engine removals. I also chatted via, email, Facebook, Instagram, twitter to clients to assist with any issue and also chatted with potential clients asking for further information.

Built and maintained courteous and effective working relationships.

Enhanced working relationships by participating in team-building activities.

Maximised customer engagement and satisfaction by delivering excellent customer service.

Identified issues, analysed information and provided solutions to problems.

Spoke to customers in multiple languages to resolve problems and answer questions.

I worked as a general translator. I translated, documents, speeches, small articles both in English to Spanish and vice versa.

Adapted existing translations to meet style guidelines.

Translated live recordings in real-time with accuracy and composure.

Proofread documents to remedy terminology and vocabulary errors.

I contact different school and speak to careers adviser to promote a better understanding of a website that helps students find out what type of career path they should take.

Assisted faculty members with development and evaluation of instructional materials and curricula.

Provided guidance to support staff and any student assisting with research.

I was the head assistant for one of the lawyers in the firm. My duties were answering calls, making appointments, keeping the files updated, translating documents, translating transcripts and direct translation for foreigners who live in Spain.

Greeted visitors and appropriately directed to designated areas.

Received, sorted and directed incoming mail to maintain good communication channels.

Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

I worked as a call agent for different colleges calling future students to remind them about their upcoming appointments and campus visits.

Managed diary schedules on behalf of clients, including booking appointments, scheduling meetings and coordinating workload.

I made phone calls to companies to verify peoples education and previous work for different companies that outsourced our company.

Techical Support Agent for DSL internet services.

I assisted customers with Tier 1 troubleshooting as well as basic PC issues.

Monitored computer system performance and intervened in identified problems.

Installed new hardware and software to meet system specifications and user needs.

Performed recovery operations to restore systems following failures.

Followed user guides and technical manuals to complete skilled repairs.

Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.

Walked individuals through basic troubleshooting tasks

• I assisted our clients calling in wanting more information on the type of products we sold through our magazine.
  I created a package deal for the client who would choose the PC/laptop they wanted and what type of extra accessories they might need for their daily use
• Resolved customer queries over phone and by email.
  Established warm and friendly rapport whilst interacting with customers by phone.
• Built rapport with customers through courteous and professional communications.
• Addressed customer service enquires quickly and accurately.
  
• Assisted in fulfillment of customer orders placed by telephone.