Grace Djaly
Barcelona
Summary
An enthusiastic and results-oriented multilingual creative with a love for Sales, Tech and Entrepreneurship with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced in balancing Customer service targets, Account management, Business and Sales objectives.
Overview
5
5
years of professional experience
Work History
Revenue Growth Consultant
Siteminder
Barcelona
11.2024 - Current
- Developed creative strategies for upselling products or services to existing customers.
- Identified opportunities to increase revenue through upselling services and products.
- Supported profitability by upselling products and services and processing sales.
- Implemented upselling techniques to increase sales and meet daily targets.
Cloud Provider Manager
VMware
Barcelona
02.2023 - 06.2024
- Schedule and conduct regular meetings with clients to discuss their needs, provide updates, and identify new opportunities
- Drive business expansion through a strategic approach that encompasses upselling and cross-selling initiatives, targeting existing in-house clients.
- Effectively oversaw small and medium-sized business accounts while formulating and executing a comprehensive territory plan geared toward fostering substantial annual revenue growth.
- Collaborating with the sales team on a client contract, and leading renewal conversations with a client near the end of their contract.
- Oversee the delivery of projects or services to clients, ensuring timely completion and quality standards. Manage project timelines, budgets, and resources (e.g., internal teams, external partners).
Inside Sales Representative
VMware
Barcelona
10.2022 - 02.2023
- Executed a comprehensive and client-focused sales methodology, guiding the entire process from lead generation to the successful closure of deals
- Employ strategic financial considerations to optimize deal structures, ensuring alignment with both customer objectives and overarching business goals
- Drive business expansion through a strategic approach that encompasses up selling and cross-selling initiatives, targeting both existing in-house clients and potential new-logo customers
- Presentations and Demonstrations: Prepare and deliver presentations and product demonstrations to showcase the value proposition of the company's offerings
Inside Sales Representative
Webfleet Solutions
Barcelona
05.2022 - 10.2022
- Prospecting and Research: Identify potential customers, research their company, and gather information about their business needs and challenges
- Negotiate contracts, prices, and terms with clients
- Presentations and Demonstrations: Prepare and deliver presentations and product demonstrations to showcase the value proposition of the company's offerings
Business Development Representative
Teleperformance
Barcelona
01.2022 - 05.2022
- Cold Calling: Make outbound calls to potential customers to introduce products or services, schedule meetings, and build relationships
- Lead Generation: Develop leads through phone, email, or in-person interactions, and qualify them based on company fit, budget, and authority
Customer Representative
Teleperformance
Lisbon
07.2021 - 12.2021
- Handling Customer Inquiries: Respond to customer phone calls, emails, chats, or in-person visits to address their questions, concerns, or issues about products or services and resolve them
- Maintain Positive Customer Relationships: Build and maintain positive relationships with customers by being friendly, empathetic, and professional in all interactions
- Provide Product/Service Information: Educate customers about products or services, including features, benefits, pricing, and usage instructions
- Documentation: Maintain accurate records of customer interactions, including issues resolved, solutions provided, and customer feedback
Customer Representative
Webhelp
Schleswig-Holstein
03.2021 - 07.2021
- Resolving Issues: Listen to customers' problems and provide timely and effective solutions to resolve their issues, such as refunds, exchanges, or repairs
- Troubleshooting: Identify and troubleshoot technical issues with products or services, and escalate complex problems to technical support teams when necessary
- Meet Sales Targets: responsible for meeting sales targets by up selling or cross-selling products or services to customers
Telecommunication/Marketing Agent
Cell it! GmbH & Co. KG
Schleswig-Holstein
07.2020 - 03.2021
- Heavy cold calling campaigns for Telecommunications companies
- Selling direct subscriptions services
- Lead Generation: Develop leads through phone, email, or in-person interactions, and qualify them based on company fit, budget, and authority
- Meeting or exceeding sales targets and performance metrics
Education
Business & Management -
HAVARD ONLINE BUSINESS SCHOOL
Barcelona, Spain04.2024
GCSE/High School Diploma -
THEODOR-STORM GEMEINSCHAFTSSCHULE KIEL
Schleswig-Holstein, Kiel01.2019
Fachkraft Für Verkauf Und Verhandlung - Sales
The Key Academy
GermanySkills
- Account Management
- Client engagement
- Excellent Communication Skills
- Business Development
- Fast learner
- Leadership skills
- Multitasking and organization
- Creative problem-solving skills
- Data analytics
Languages
French & German
First Language
English
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Portuguese
Beginner
A1
Timeline
Revenue Growth Consultant
Siteminder
11.2024 - Current
Cloud Provider Manager
VMware
02.2023 - 06.2024
Inside Sales Representative
VMware
10.2022 - 02.2023
Inside Sales Representative
Webfleet Solutions
05.2022 - 10.2022
Business Development Representative
Teleperformance
01.2022 - 05.2022
Customer Representative
Teleperformance
07.2021 - 12.2021
Customer Representative
Webhelp
03.2021 - 07.2021
Telecommunication/Marketing Agent
Cell it! GmbH & Co. KG
07.2020 - 03.2021
Business & Management -
HAVARD ONLINE BUSINESS SCHOOL
GCSE/High School Diploma -
THEODOR-STORM GEMEINSCHAFTSSCHULE KIEL
Fachkraft Für Verkauf Und Verhandlung - Sales
The Key Academy
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