Summary
Overview
Work History
Education
Skills
Technologies Certifications
Timeline
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GRACE ALALADE

Barcelona,Barcelona

Summary

Results-driven professional with a dual Bachelor's degree in Business Administration and Business Management, complemented by completion of various English and foundation programs. Extensive background in human resources, data collection, customer service, and accounting. Proficient in developing recruitment strategies, enhancing employee engagement, ensuring data accuracy and compliance, and delivering exceptional customer experiences. Demonstrated success in promoting cross-functional collaboration, implementing process enhancements, and attaining organizational goals.

Overview

11
11
years of professional experience

Work History

Data Collection Officer

Access Bank Plcs
06.2020 - 12.2020
  • Executed meticulous data collection procedures in compliance with banking regulations and standards, ensuring the accuracy and reliability of the information gathered
  • Used advanced software tools and databases to efficiently gather, organize, and analyze financial data, contributing to streamlined operations and informed decision-making processes
  • Established and maintained strong relationships with internal stakeholders and external clients to facilitate data collection processes, address inquiries, and resolve issues promptly and professionally
  • Conducted thorough reviews and audits of collected data to identify discrepancies, errors, or potential risks, implementing corrective measures to maintain data integrity and regulatory compliance
  • Collaborated with cross-functional teams to develop and implement improvements to data collection processes, leveraging analytical insights to optimize efficiency and support strategic initiatives within the bank.

Customer Service Representative

First Flight International Agency
07.2019 - 02.2020
  • Delivered exceptional customer service to clients, addressing inquiries, resolving issues, and providing travel-related assistance with professionalism and efficiency
  • Managed reservations and bookings for flights, accommodations, and tours, ensuring accuracy and timeliness to meet customer preferences and travel needs
  • Offered personalized recommendations and advice on travel destinations, activities, and packages, enhancing customer experiences and satisfaction
  • Processed payments, refunds, and exchanges according to company policies and procedures, maintaining financial accuracy and accountability
  • Liaised with airlines, hotels, and tour operators, coordinating seamless travel arrangements and resolving client logistical challenges.

General Accountant Officer

Redeemed Christian Church of God
07.2018 - 12.2018
  • Produced financial reports and conducted clerical tasks such as filing and updating record systems to maintain organized and accessible financial records
  • Interpreted payment terms and conditions to validate payment claims, guaranteeing adherence to contractual agreements and financial policies
  • Processed service entries for contractor payments and vendor invoices, maintaining account balances and facilitating timely payments to uphold financial integrity.

Paid Collector

Fundraising Partners for UNHCR Australia
10.2016 - 05.2018
  • Conducted door-to-door canvassing in designated neighborhoods to engage residents in discussions about the organization's mission and emergency response efforts
  • Successfully achieved a 30% increase in signups by employing persuasive communication techniques and highlighting the importance of supporting UNHCR's humanitarian initiatives
  • Educated residents about UNHCR's work and the urgent needs of displaced populations worldwide, fostering empathy and encouraging community involvement in humanitarian aid efforts
  • Utilized electronic devices to efficiently enroll potential donors in fundraising initiatives, ensuring accurate data collection, and streamlined signup processes.

Assistant Account Officer

CAMC
09.2009 - 07.2010
  • Oversaw account information management, ensuring accurate records maintenance and adherence to regulatory requirements
  • Scrutinized bill payments and reconciled cash books daily to maintain financial accuracy and integrity
  • Addressed high-priority cases promptly, fostering strong client relationships and ensuring efficient resolution of issues.

Education

Skills

  • Data collection
  • Customer service
  • Accounting
  • Employee engagement
  • Data accuracy and compliance
  • Customer experience
  • Cross-functional collaboration
  • Process enhancement
  • Organizational goal attainment

Technologies Certifications

  • Microsoft 365 (Word, Excel, PowerPoint, Teams, Outlook, Access, Viso)
  • Zoom
  • Adobe
  • Google Workspace
  • QuickBooks & Sage (Alison Certification)

Timeline

Data Collection Officer

Access Bank Plcs
06.2020 - 12.2020

Customer Service Representative

First Flight International Agency
07.2019 - 02.2020

General Accountant Officer

Redeemed Christian Church of God
07.2018 - 12.2018

Paid Collector

Fundraising Partners for UNHCR Australia
10.2016 - 05.2018

Assistant Account Officer

CAMC
09.2009 - 07.2010

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GRACE ALALADE