Gordon Moreike
Calafell
Summary
Attentive individual offering over 10 years working as Team Manager for different companies. Focused and skilled in employee oversight, mentoring and making process improvements. Goal-focused business development management professional driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills. Experienced Marketing Specialist able to keep up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
23
23
years of professional experience
Work History
Manager, Customer Success Central and South Europe
Autodesk
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Manager, D-A-CH & NL Owner Partner Success
VRBO
09.2017 - 04.2022
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Conducted 6-months appraisals and performance reviews, highlighting training and development opportunities
- Monitored team performance in Goalsetting and Productivity, providing suggestions for areas of improvement and offering training programs, increasing team performance
- Managed and mentored team of 15 agents to deliver exceptional Partner Experiences and sales service
- Inspired and managed teams in operational improvement, increasing efficiency and productivity
- Executed all daily tasks and assisted other team members when needed
- Instagram Stories with Influencer for Fewo-direkt
- Facebook adds for different seasonality (Winter and Summer destinations)
- YouTube stories with Private Owner regarding experiences with Fewo-direkt (Homeaway).
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Increased sales revenue by developing and implementing strategic territory plans.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Senior Business Development Manager
GameLearn
02.2017 - 08.2017
- Actively engaged in and was a driving force in strategic planning meetings with shareholders
- Set up promotional activities in accordance with available inventory and staff resources
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Utilized a variety of methods, including cold-calling, networking and lead generation lists to locate new business opportunities
- Worked with company departments to develop new strategies to capitalize on emerging customer and market trends
- Contacted potential customers via telephone, email and in-person inquiries.
Director of Business Development
Aliseo Spain
11.2015 - 01.2017
- Regularly updated the board, shareholders and the wider team on commercial progress
- Implemented commercial strategies established by company objectives targeting growth opportunities
- Conducted market research and analysis to identify business opportunities, dramatically increasing expansion
- Managed 20 direct reports including regional coordinators
- Promoted exemplary leadership by communicating company's goals and strategic vision
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
Sales Manager
American Express
04.2013 - 11.2015
- Strengthened profit opportunities by effectively managing time and resources to meet sales objectives
- Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
- Assisted marketing department in optimizing strategic initiatives in local area recruiting
- Identified high-performing sales associates by conducting behavioral-based interviews
- Improved bottom line by creating sales and revenue-generating opportunities and planning and managing new markets and manpower resources
- Created sales and revenue-generating opportunities by planning and managing new markets and manpower resources to improve bottom line.
Account Manager Corporate Clients
American Express
09.2010 - 03.2013
- Maintained excellent standards of service through impeccable attention to detail
- Managed team of 5 employees, overseeing the hiring, training, and professional growth of employees
- Monitored multiple databases to keep track of all company inventory
- Delivered high-caliber staff induction and training
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Petty Officer First Class
German Navy
10.2001 - 09.2009
- Supported budget, trend and forecasting operations to support effective financial planning
- Generated expense, income and open balances reports
- Organized and maintained chart of accounts, and updated monthly entries and adjustments, payroll entries and monthly accruals
- Properly managed retirement and liability funds and prepared monthly, quarterly and annual reports on statuses
- Lectured on financial management strategies and problem resolution techniques
- Recruited, hired, and trained administrative staff and personnel
- Secured loans for high level management spending purposes
- Analyzed complex regulation and policy documents directly impacting budgetary and financial matters.
Education
Foreign Language Correspondent - German, English, Spanish
DIDACTICA
Berlin01.2009
Master of Business Administration - Political economy
01.2005
Merchant in wholesale and foreign trade - Accounting
01.1996
Skills
- Invoice preparation
- Business correspondence
- Regulatory compliance
- Audit assistance
- Data trending
- Product Development
- Staff leadership and development
- Strength in financial planning
- Oracle
- Business performance improvement
- Accurate forecasting
- Workforce Management
- Staff Development
- Performance Management
- Business Development
Additional Information
- German, Native Speaker
- Spanish, C2 (native speaker level)
- English, C1
- French, B1
- Dutch, B1
Languages
German
Spanish
English
French
Dutch
Russian
International Experience
- Working nearly 1 year with German Navy in Libreville / Gabon within UN missions
- Working 4 months with German Navy in Djibouti within NATO mission against international piracy
- HQ European Forces in Potsdam
- Multinational team in American Express and coach for new Customer Service Team in Brighton / UK
- Responsible at my time in Aliseo for the whole Latin American market (Spanish speaking)
- Multinational team at Expedia / HomeAway on EMEA level and also closely worked with analysts and strategic planer in Austin / US
Software
SalesForce
PowerBI
Tableau
MS Office
Timeline
Manager, Customer Success Central and South Europe
Autodesk
07.2022 - Current
Manager, D-A-CH & NL Owner Partner Success
VRBO
09.2017 - 04.2022
Senior Business Development Manager
GameLearn
02.2017 - 08.2017
Director of Business Development
Aliseo Spain
11.2015 - 01.2017
Sales Manager
American Express
04.2013 - 11.2015
Account Manager Corporate Clients
American Express
09.2010 - 03.2013
Petty Officer First Class
German Navy
10.2001 - 09.2009
Foreign Language Correspondent - German, English, Spanish
DIDACTICA
Master of Business Administration - Political economy
Merchant in wholesale and foreign trade - Accounting
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