Gordana Maksimovic
Alicante
Summary
Enthusiastic 30 year old professional, with strong passion for traveling, cultural exploration and personal growth. Dynamic and adaptable. Experience of living and working in multiple countries (Italy, Spain, United States, Mexico), enabling easy integration into new environments and learning about myself and people around me. Speaking multiple different languages fluently, with exceptional communication skills. Strong work ethic that cultivates through years of experience across various roles, from entry level positions to high responsibility jobs, with a commitment to delivering successful outcomes. Optimist with positive mindset and emotional regulation
Overview
9
9
years of professional experience
Work History
host and guide
Airbnb
05.2021 - Current
- Ensure a clean and welcoming environment and manage multiple check-ins and check-outs daily.
- Resolving conflicts or miscommunications promptly and professionally, while maintaining positive relationships and excellent communication with guests even in challenging situations, making sure their needs are heard, understood and met promptly.
- Improving overall guest experience with thoughtful touches.
- Organizing and leading guided city tours from 2023 for guest of the Airbnb.
Shore Exursion Associate
Cruise Ship
02.2025 - 07.2025
- Coordinated daily operational activities to enhance guest experiences on board, providing excellent customer service in any given moment, especially after the cancellation of the tours
- Maximize revenue by marketing promoting and selling tours
- Tour management- handle the dispatch of excursions, monitor the status of excursions
Tour Guide
Mayakin Tours and Transfers
09.2023 - 01.2024
- Organized daily private tours around some of the most attractive touristic destinations in Mexico.
- Facilitate historical and interesting information, unique facts, and anecdotes in several different languages.
- Designed and conducted special private tours for VIP clients, in the language of their choice.
- Promoted tours on social network.
- Learned and fully adopted history and culture about every place included in the tour, with ease and joy for the new information I was adopting.
Customer support specialist
NTT DATA
03.2020 - 05.2023
- Successfully provided customer support and sales assistance across different campaigns
- Handled stressful situations while consistently achieving goals and targets
- Utilized effective time management techniques to meet deadlines and exceed expectations while working in high pressure situations
Amazon Seller Support
Sitel Serbia
09.2017 - 12.2019
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Collaborated with team members to identify market trends and adjust sales tactics accordingly.
Waitress
Rendezvous coffee and lunch place
05.2017 - 10.2017
- Experience of living in one of the well know vacations places in the US east coast, Hyannis, popular yachting resort and also well known as home to the private Kennedy compound, where I gained valuable cross-cultural insights and adapted to a highly customer oriented industry.
- Collaborated with other team members and created excellent working atmosphere.
Front desk receptionist
Tiski Cvet
07.2016 - 05.2017
- Managed the front desk and guest database, greeted and assisted visitors, answered phone calls, collaborated with other teams in the hotel
- Demonstrated multitasking skills and professionalism, especially during peak season in August when there is a big festival with large amount of visitors.
- Being able to speak 6 languages was a great plus in order to provide the best possible service and understand well each of our guests.
- Promoted after six months to be the manager of the reception and other teams in charge of the rooms, and cleaning services in the hotel, where I was able to strengthen my team player skills
Education
MA - Philology, Italian language, culture and literature, English, Russian
University of Belgrade
Belgrade, Serbia11.2017
Skills
- Strong organization
- Discipline
- Professionalism
- Excellent communication skills
- Multitasking
- Team Player
- Customer service
- Positive mindset
Languages
Serbian - Native
Spanish - C2
Italian - C2
English - C2
Portuguese - C1
Russian - B1
German - A2
Hungarian - A1
Interests
Writing poetry - This year I published my first book of poetry in Spanish and English, Acting -throughout my childhood, I was a member of a local theater troupe, Sports and running marathons, HEALTHY LIFE STYLE
Timeline
Shore Exursion Associate
Cruise Ship
02.2025 - 07.2025
Tour Guide
Mayakin Tours and Transfers
09.2023 - 01.2024
host and guide
Airbnb
05.2021 - Current
Customer support specialist
NTT DATA
03.2020 - 05.2023
Amazon Seller Support
Sitel Serbia
09.2017 - 12.2019
Waitress
Rendezvous coffee and lunch place
05.2017 - 10.2017
Front desk receptionist
Tiski Cvet
07.2016 - 05.2017
MA - Philology, Italian language, culture and literature, English, Russian
University of Belgrade