Gordana Maksimovic
Alicante
Summary
Easygoing 30 year old girl with strong passion for traveling and exploring new cultures. Experience of living in several countries, and adapt easily to new cultures and environments. Fluent in 7 different languages, with exceptional communication skills, that facilitate effective integration in diverse environment. Strong work ethic that cultivates through years of experience across various roles, from entry level positions to high responsibility jobs. Committed to driving success and creating impactful connections
Overview
7
7
years of professional experience
Work History
Airbnb Host
Self Employed
01.2021 - Current
- Ensured a clean and welcoming environment by and managed more than 10 check-ins and check-outs at the same time.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches, organizing and leading guided tours for large group of guests.
Sales and Customer Support
Sitel
11.2017 - 11.2019
- Successfully provided customer support and sales assistance across different campaigns at Sitel, such as Amazon and HP.
- Handled stressful situations while consistently achieving goals, targets, and multitasking.
- Utilized effective time management techniques to meet deadlines and exceed expectations while working in high-pressure situations
- Worked as a team leader in the last 6 months within the company, and mentoring new collegues on their training, for onbording positions.
Waitress
Rendezvous Restaurant
05.2017 - 10.2017
- Gained hands-on experience as a waitress during a 6-month summer program in the USA called Work and Travel, and excelled as the main seller in a prominent mall ( 2 separate jobs at the same time) while also acquiring proficiency in English and deepening understanding of American work ethics
Education
M.D. - Philology
University of Belgrade
Belgrade2017
Skills
- Strong Organization
- Discipline
- Motivation
- Leadership
- Excellent communication skills
- Multitasking
- Empathy
- Positive mindset
- Easygoing
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Serbian
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Russian
Upper intermediate (B2)
German
Intermediate (B1)
Timeline
Airbnb Host
Self Employed
01.2021 - Current
Sales and Customer Support
Sitel
11.2017 - 11.2019
Waitress
Rendezvous Restaurant
05.2017 - 10.2017
M.D. - Philology
University of Belgrade
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