Gloria Alejandra Chinchilla
Santa Tecla
Overview
11
11
years of professional experience
2
2
Languages
Work History
Supervisor of Operations
Telus Digital
01.2017 - 12.2024
Managed a team to be productive and engaged in work, monitoring daily metrics and deliver weekly coaching sessions to each team member.
Customer Service Representative
Foundever
04.2014 - 12.2016
Assisted customers with inquiries, changes and cancellations of their flights, hotels and car rentals. Resolved complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Centro Escolar Catolico Alberto Masferrer
Santa Tecla, El Salvador 05.2001 -
Skills
Open communication
Team Work
Time Management
Customer Service
Adaptability
Problem Solving
Timeline
Supervisor of Operations
Telus Digital
01.2017 - 12.2024
Customer Service Representative
Foundever
04.2014 - 12.2016
High School Diploma -
Centro Escolar Catolico Alberto Masferrer
05.2001 -
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