SQL (PostgreSQL, MySQL)
Gloria Requena Ramos
Madrid
Summary
Technology-driven and result-oriented professional with expertise in product development, marketing tech, digital channels and customer data management. Skilled in designing scalable solutions and integrating complex systems to drive business growth and optimize customer engagement.
Overview
6
6
years of professional experience
Skills
- Iterative Product Strategy
- Cloud-Based Data Systems
- Software Integration Skills: iPaaS
- AI Solutions for Business
- Experienced with Salesforce CRM
- Marketing Cloud Expertise
- Effective Solutions Development
- VBA Programming
- Data Processing Skills: Python, Excel
- Database Querying: SQL
Work History
CRM and Loyalty Product Manager
Goiko
09.2023 - Current
- Increased Sales and Customer Retention (+10%) through RFM & content personalization
- Reduced Communication Costs by 30% with a dynamic impact strategy adapted to preferred channel
- Enhanced Customer Experience & Conversion with Customer Area WebApp Launch
- Improved Promotion Efficiency with a new QR-App. Decreased customer service requests by 15%
Digital and BI Product Manager
Aspro Parks
06.2022 - 08.2023
- Optimized the visitor experience and boosted sales by upgrading the technology of an international park. Drove revenue growth by establishing new sales channels (ecommerce, kiosk)
- Launched a data-driven initiative that increased sales by optimizing peak hours and driving upselling strategies. Leveraged POS data to capture and integrate customer spending patterns
Jr. Project Manager in Services Delivery
Red Hat
09.2020 - 12.2021
- Expanded service offerings by introducing process and documentation auditing for OpenShift
- Led the EMEA-wide initiative to standardize project follow-up, encouraging collaboration
Purchasing Analyst - Packaging Division
Grefusa
09.2019 - 08.2020
- Reduced purchase lead time by 76% through the automation and standardization of company process
- Implemented policies to reduce film waste by 40% through contract calculation and pallet simulator
Engineering Intern
American Extrusion International
05.2019 - 08.2019
- Streamlined BOM document generation by designing an automated workflow for a 3D Software, reducing manual effort by 80%.
Education
Master of Science - Industrial Engineering
Universidad Politécnica De Valencia
Valencia, Spain07-2020
Bachelor of Science - Industrial Technologies Engineering
Universidad Politécnica De Valencia
Valencia, Spain07-2017
Software
APIs & System Integrations
Postman
Salesforce DataCloud
Salesforce Marketing Cloud
Salesforce CRM
Salesforce Service Cloud
Klaviyo
Data Visualization (Qlik)
JIRA
AWS, Google Cloud
Miró, Agile Methodologies
Excel, VBA Automation
Python, C#
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Bilingual or Proficient (C2)
Catalan
Advanced (C1)
Timeline
CRM and Loyalty Product Manager
Goiko
09.2023 - Current
Digital and BI Product Manager
Aspro Parks
06.2022 - 08.2023
Jr. Project Manager in Services Delivery
Red Hat
09.2020 - 12.2021
Purchasing Analyst - Packaging Division
Grefusa
09.2019 - 08.2020
Engineering Intern
American Extrusion International
05.2019 - 08.2019
Master of Science - Industrial Engineering
Universidad Politécnica De Valencia
Bachelor of Science - Industrial Technologies Engineering
Universidad Politécnica De Valencia
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