Gloria Regini
Barcelona
Summary
Result-driven Renewals Manager with a proven track record at Rithum, specialising in contract negotiation customer retention and strategic account management. Successfully managed a portfolio of 180 accounts, ensuring timely renewals and strengthening client relationships to boost satisfaction and retention. Adept in forecasting, data-driven decision-making and cross-functional collaboration to drive account growth and long-term success.
Overview
12
12
years of professional experience
Work History
Renewals Manager
Rithum
Barcelona
05.2024 - Current
- Managed the end-to-end renewal process for a portfolio of 180 accounts.
- Proactively engaged with customers up to 90/120 days before renewal to secure on-time contract closures.
- Prepared renewal quotes and contracts, ensuring compliance and accuracy in line with company policies.
- Built and maintained strong relationships with customers to better understand their usage, needs, and challenges.
- Utilized Salesforce and Gainsight to track renewal performance, forecast, and identify at-risk accounts.
- Collaborated cross-functionally with Sales, CSM, and internal stakeholders to ensure a seamless renewal experience.
Partner Development Manager
Lightspeed Commerce
London
02.2024 - 05.2025
- Developed new commercial partnerships that drove new merchants to Lightspeed, both referral and resellers partners
- Created proposals and negotiated contracts with new partners.
- Managed relationships with a portfolio of 100 accounts, ensuring customer satisfaction and retention through proactive communication and support.
Channel Account Manager
Bigcommerce
London
12.2022 - 11.2023
- Managed relationships with a portfolio of 100 accounts, ensuring customer satisfaction and retention through proactive communication and support.
- Led the acquisition, onboarding, and growth of both new and existing partners, collaborating with internal teams to develop and execute strategic plans for account growth.
Account Executive
Bigcommerce
London
04.2022 - 12.2022
- Secured $500K in annual recurring revenue (ARR) by strategically negotiating and closing contracts with new clients, focusing on understanding customer needs, and providing tailored solutions.
- Managed contract renewals for existing clients, proactively identifying upsell and expansion opportunities to drive account growth during renewal conversations.
Sales Development Representative
Bigcommerce
London
06.2021 - 03.2022
- Exceeded monthly quota by achieving 200% of sales targets. Successfully generated $1M in sales opportunities for the Account Executive for the Italian market.
- Identified potential clients through market research and cold-calling.
- Utilized CRM tools to track and manage sales pipeline effectively.
Sales Event Manager
Inception Group
London
04.2018 - 06.2021
- Developed and executed sales strategies to exceed quarterly and annual sales goals, focusing on nurturing relationships with key clients and ensuring high levels of customer satisfaction.
- Nurtured relationships with key clients, achieving an 85% client retention rate through effectively addressing needs and concerns to ensure high levels of customer satisfaction.
Sales Executive
Inception Group
London
07.2017 - 04.2018
- Negotiated and closed deals with clients, resulting in significant revenue growth and increased customer retention.
- Prospected new business opportunities through cold calling and attending industry events, resulting in a 40% increase in the client base.
Sales Executive
Urban Food Fest
London
03.2016 - 06.2017
- Successfully diversified revenue streams by expanding client portfolios, leading to a 40% growth in overall account value.
- Forged lasting relationships with key clients, event planners, and vendors, contributing to a 90% client retention rate.
Account Manager
Mad Planet
Urbino
09.2013 - 01.2016
- Implemented effective business development strategies aligned with company goals, resulting in increased visibility and market presence.
- Acted as a trusted adviser to clients, influencing ongoing retention, and promoting a positive and personalized experience.
Education
Science of Communication -
UNIMC
Macerata, Italy04.2013
Skills
- Contract negotiation
- Customer relationship management
- Sales forecasting
- Cross-functional collaboration
- Account growth strategies
- Renewal process management
- Relationship building
- Teamwork and collaboration
Languages
Italian
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
Timeline
Renewals Manager
Rithum
05.2024 - Current
Partner Development Manager
Lightspeed Commerce
02.2024 - 05.2025
Channel Account Manager
Bigcommerce
12.2022 - 11.2023
Account Executive
Bigcommerce
04.2022 - 12.2022
Sales Development Representative
Bigcommerce
06.2021 - 03.2022
Sales Event Manager
Inception Group
04.2018 - 06.2021
Sales Executive
Inception Group
07.2017 - 04.2018
Sales Executive
Urban Food Fest
03.2016 - 06.2017
Account Manager
Mad Planet
09.2013 - 01.2016
Science of Communication -
UNIMC
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