Gloria Baronchelli
Barcelona
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Team Leader
Majorel
Barcelona
03.2022 - Current
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Offered training and support to keep team members motivated and working toward objectives.
Quality Team Leader
Majorel
Barcelona
03.2021 - 03.2022
- Provided guidance to team members on root cause analysis techniques.
- Coached team members in problem-solving and decision-making skills.
- Analyzed data from customer feedback surveys to determine areas needing improvement.
- Created reports summarizing inspection results, audit findings and test results.
Content Moderator
Majorel
Barcelona
05.2020 - 03.2021
- Reviewed content for compliance with internal policies and procedures.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
Massage Therapist and Receptionist
Thai Sawadee Spa
Sliema
05.2014 - 10.2019
- Customized treatment strategies based on patient body composition, goals and comfort.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care such as exercises or lifestyle changes that could enhance the effects of the massage.
- Cultivated loyal clientele and high rate of referrals based on quality of massage services.
Education
High School Diploma -
C.F.P. Giuseppe Zanardelli
Verolanuova09-2012
Skills
- Shift Scheduling
- Team Supervision
- Issue Resolution
- Giving Constructive Feedback
- Analytical Thinking
- Work Planning and Prioritization
- Goal Setting
- Coaching and Mentoring
- Self Motivation
- Excellent Communication
Languages
Italian
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Timeline
Team Leader
Majorel
03.2022 - Current
Quality Team Leader
Majorel
03.2021 - 03.2022
Content Moderator
Majorel
05.2020 - 03.2021
Massage Therapist and Receptionist
Thai Sawadee Spa
05.2014 - 10.2019
High School Diploma -
C.F.P. Giuseppe Zanardelli
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