Giuseppe Moscovio

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Dear Ladies and Gentlemen, 

I have the pleasure of introducing myself. I am a very professional, serious, and flexible person, led to guest satisfaction, high level service Leading Quality Assurance standard experience, organization of staff, training, and motivation. I am happy to look after customers, have direct contact with them, receive feedback and bring them to the high satisfaction, so that the service exceeds guests’ expectations. As a leader, I work with a team of about 60 colleagues, my opinion work in team is one of the best way with correct procedures, coaching, organization, good forecasting, following SOPs and leading by example, oversight, have the best results and achieve the goals of the company. Very important experiences in Luxury Hotels International Chains in addition of course to Viking River Cruise. I appreciate my experience in different countries, companies, and cultures having management courses, I have very good control over myself and my team, included in case of overpressure. Financial tasks, Marketing and Revenue strategies: Budget, Monthly Forecast, Human Resources, F&B and Hotel General cost control are part and been part of my Tasks. A very good point of mine is the organization, delegation of tasks to the Head of Departments and follow-up, not only on board but especially in collaboration with Land Operation and Nautical team in order to provide an unforgettable memory to our guests. I have experience with Microsoft office program and international computer system such as Opera, Micros, a part of MXP and all the systems integrated in Viking Cruises Brand like: D365, PowerBi, Microsoft Office – Excel, PowerPoint, Outlook, Teams and more. Important point of mine is as well the logistic experience how to monitor and organize several departments or teams, my experience started in Land Hotel industry before join Viking working and managing team up to 90 colleagues, and as Hotel Operation Manager consultant I had the chance to manage different properties the same time which gave me the chance to improve personally and professionally. KPI, NPS, Revenue, Costs, Crew Satisfaction always up to Standard achieving and be far above the Company Targets. In addition, in Viking I had the chance to be Harbor Hotel Manager during winter time organizing and managing not only the catering departments of almost 550 external companies’ guests and crew, as well extra Directors Projects and planning the closing and openings of the vessels, gesture of the equipment, furniture and all the important process which are relevant for the operation. Be the Main Hotel Manager reporting to COM and taking care of 4 Viking Catering Vessels leading 3 Hotel Managers and their team. Thank you for taking my letter into consideration and I am looking forward to having a Meeting with you. Best regards, Giuseppe Moscovio

• Date of Birth: 11/03/77
• Nationality: Italian

NATIVE, Full Professional Proficiency, Full Professional Proficiency, Full Professional Proficiency