Summary
Overview
Work History
Education
Skills
Personal Information
COMMUNICATION AND INTERPERSONAL SKILLS
Driving Licenses
Languages
Timeline
Generic

Giuseppe Montenegro

Barcelona,B

Summary

I am an energetic and ambitious individual with a mature and responsible approach to tasks and challenges. Known for my analytical prowess, I excel in deciphering complex data and transforming it into actionable insights. With a keen eye for detail and precision, I have honed my skills in selling products and services to diverse customers, expertly managing customer complaints, and leading teams to exceed targets. My commitment to customer obsession drives my every interaction, ensuring a focus on delivering exceptional experiences. I take pride in my collaborative nature, working seamlessly with others to achieve objectives on time and with unwavering commitment to excellence.

Overview

11
11
years of professional experience

Work History

ACCOUNT SPECIALIST

AMAZON
07.2022 - 11.2023
  • Manage and maintain relationships with Amazon's third-party sellers or vendors.
  • Collaborate with sellers to optimize product listings, pricing, and inventory levels.
  • Address and resolve any issues or challenges faced by sellers, ensuring a positive experience and customer satisfaction.
  • Analyze performance metrics and sales data to identify trends and opportunities for account optimization.
  • Stay informed about marketplace trends and changes in Amazon policies in order to provide sellers with guidance on navigating the Amazon platform effectively.
  • Offer guidance and support to educate sellers on best practices for successful account management.
  • Negotiate terms, agreements, and promotions with sellers to enhance product visibility and sales.
  • Generate and share regular reports on account performance and key metrics.
  • Provide guidance on compliance issues and support sellers in maintaining a high standard.
  • Managing and participating in diverse joined projects across the department.

REAL TIME ANALYST

CPM INTERNATIONAL TELEBUSINESS
01.2020 - 05.2022
  • Continuously monitored real-time service level adherence, agent productivity, and operational performance metrics.
  • Made dynamic adjustments to staffing levels, schedules, and resources to optimize efficiency and meet service level targets.
  • Analyzed real-time data and generated reports to identify trends, issues, and opportunities for operational improvement.
  • Maintained effective communication with team members and management regarding current performance and necessary adjustments.
  • Assisted in short-term forecasting and planning to ensure optimal resource allocation based on call volume and customer demand.
  • Maximized the utilization of workforce management tools and technologies to support real-time decision-making.
  • Managed escalations and communicated with relevant stakeholders to address any challenges impacting real-time operations.
  • Monitored agent adherence to schedules and recommended adjustments to ensure optimal staffing levels.
  • Contributed insights and recommendations for process enhancements and optimization of real-time monitoring strategies.
  • Implemented contingency plans during unexpected events to maintain operational continuity and mitigate service disruptions.

CUSTOMER SERVICE REPRESENTATIVE

CPM INTERNATIONAL TELEBUSINESS
07.2018 - 01.2020
  • Interacted with customers to address inquiries, resolve issues, and provide information about products or services.
  • Effectively resolved customer concerns, demonstrating empathy and ensuring a positive customer experience.
  • Managed order processing, including accurate entry, tracking, and coordination with relevant departments.
  • Maintained clear and concise communication with customers via phone, email, and chat channels.
  • Developed and maintained in-depth knowledge of products and services to assist customers effectively.
  • Recorded and documented customer interactions and transactions, ensuring accurate and organized records.
  • Collaborated with other departments to address complex customer issues and improve overall service delivery.
  • Provided feedback on customer trends and contributed to process improvement initiatives for enhanced service delivery.
  • Identified opportunities for upselling and cross-selling additional products or services to meet customer needs.

SALES EXECUTIVE FOR EUROPE

HEROECO LTD.
02.2015 - 07.2017
  • Steering European B2B and B2C sales, collaborating with the Sales Manager to organize and optimize sales teams, while developing strategies to align sales channels with market dynamics.
  • Proactively sought and acquired new clients in the European market, expanding the customer base and revenue streams.
  • Nurtured and maintained strong relationships with existing clients, ensuring customer satisfaction and loyalty.
  • Developed and implemented strategic sales plans for the European market, aligning with overall business objectives.
  • Generated regular sales reports, providing insights into performance metrics, market trends, and opportunities for improvement.
  • Actively gathered and integrated customer feedback into sales strategies, enhancing product/service offerings and customer satisfaction levels in the European market.

ASSISTANT SERVICE MANAGER

HEROECO LTD.
03.2014 - 01.2015
  • Collaborated with service teams to streamline operations, ensuring smooth workflow and optimal efficiency.
  • Contributed insights and feedback to aid in the development and implementation of strategies for improved service delivery.
  • Supported the training and development of service personnel and clients enhancing their skills and knowledge.
  • Played a key role in addressing and resolving service-related challenges, ensuring timely and effective solutions.
  • Directed and supervised logistics operations to ensure punctual deliveries.
  • Monitored and maintained optimal inventory levels by regularly conducting stock checks, ensuring accuracy and implementing replenishment strategies as needed.
  • Provided comprehensive support for exhibition and event presentations, coordinating logistics, managing setups, and ensuring seamless execution to enhance overall attendee experience.
  • Directed and supervised a technical team, ensuring optimal performance, resolving issues, and promoting professional development in a dynamic technical setting.
  • Demonstrate in-depth knowledge of products or services to effectively assist clients and provide relevant information.

CLIENT SERVICES SPECIALIST

HEROECO LTD.
01.2013 - 02.2014
  • Provided comprehensive support for exhibition and event presentations, managing setups and ensuring seamless execution to enhance overall attendee experience.
  • Ensuring optimal performance, resolving issues, and promoting professional development in a dynamic technical setting.
  • Demonstrate in-depth knowledge of products or services to effectively assist clients.
  • Educate clients on product features, services, and best practices.
  • Gather and analyze client feedback to identify areas for improvement and enhance service delivery.
  • Work closely with internal teams, including sales, marketing, and product development, to ensure a cohesive client experience.
  • Identify inefficiencies in client service processes and suggest improvements for enhanced efficiency.
  • Monitored and maintained optimal inventory levels by regularly conducting stock checks and ensuring accuracy.

PRODUCT INSPECTION SPECIALIST

HEROECO LTD.
10.2012 - 04.2013
  • Perform meticulous inspections to guarantee adherence to quality standards.
  • Utilize testing equipment to assess product quality, ensuring functionality, durability, and safety.
  • Maintain detailed records of inspections, test results, and deviations for quality control and compliance purposes.

Education

CERTIFIED COMMERCIAL ACCOUNTANT DIPLOMA -

Istituto Tecnico Commerciale "Jacques Maritain"
06.2010

Skills

  • Customer Relationship Management
  • Problem-Solving
  • Communication
  • Analytical Skills
  • Attention to Detail
  • Adaptability
  • Sales and Negotiation
  • Customer Acquisition
  • Problem Resolution
  • Communication and Interpersonal Skills

Personal Information

  • Date of Birth: 04/10/1989
  • Nationality: Italian

COMMUNICATION AND INTERPERSONAL SKILLS

I have a solid track record in relationship and management, excelling in the development and implementation of new business and marketing strategies. My communication skills are a cornerstone of my success, as I effectively interact with clients, business prospects and staff.


Demonstrating a profound ability to communicate effectively in various settings, I foster positive relationships and create a comfortable atmosphere for collaboration. My commitment to open and transparent communication is evident in my approach, fostering an inclusive and supportive work environment.


With a keen focus on active listening, I value and incorporate diverse perspectives. My proven track record extends to cultivating professional relationships that enhance teamwork and productivity. This unique blend of communication skills, leadership abilities and strategic thinking positions me as an invaluable asset in any professional setting.

Driving Licenses

  • A
  • B

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
German
Elementary (A2)

Timeline

ACCOUNT SPECIALIST

AMAZON
07.2022 - 11.2023

REAL TIME ANALYST

CPM INTERNATIONAL TELEBUSINESS
01.2020 - 05.2022

CUSTOMER SERVICE REPRESENTATIVE

CPM INTERNATIONAL TELEBUSINESS
07.2018 - 01.2020

SALES EXECUTIVE FOR EUROPE

HEROECO LTD.
02.2015 - 07.2017

ASSISTANT SERVICE MANAGER

HEROECO LTD.
03.2014 - 01.2015

CLIENT SERVICES SPECIALIST

HEROECO LTD.
01.2013 - 02.2014

PRODUCT INSPECTION SPECIALIST

HEROECO LTD.
10.2012 - 04.2013

CERTIFIED COMMERCIAL ACCOUNTANT DIPLOMA -

Istituto Tecnico Commerciale "Jacques Maritain"
Giuseppe Montenegro