Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Giulianna Pozzoli

Receptionist - Cashier
Elche,Alicante
Giulianna Pozzoli

Summary

Dependable and quick-learning team player with effective communication and administration skills, dedicated to offering exceptional assistance to team members and clients.

Positive and upbeat with strong relationship-building abilities, offering honed competencies in data-entry, database management, organization, prioritization and work ethic.

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.

Overview

5
years of professional experience

Work History

Agent AuPair

Personal Babysitter
03.2022 - 04.2023

Job overview

  • Organized different types of activities to enhance physical and intellectual development.
  • Promoted language development skills and bilingual abilities in Spanish through immersive conversation and activities.
  • Transported children to and from activities using personal or family vehicle.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Implemented daily routine to maintain structure and stability
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Assisted with light housekeeping duties as well as running errands.


Universidad Americana

University Receptionist
08.2020 - 03.2022

Job overview

  • Greeted incoming visitors and customers professionally, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered calls promptly and responded to inquiries through email, social media or postal mail.


KOKO

Store Director
05.2019 - 08.2020

Job overview

  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
  • Coordinated logistics and catering for meetings and sales events.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Tajos Barbershop

Cashier Manager
04.2018 - 04.2019

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

American University

Bachelor of Applied Science in Communication from Broadcast Journalism
08.2024

University Overview


  • Completed University-level Coursework: Digital marketing and Publishing, Hudson County Community College.
  • Completed University-level Coursework: American Law, Hudson County Community College.
  • Completed University-level Coursework: Fashion Management, Hudson County Community College.
  • Completed Coursework: Level 1 Professional Photography , 2020.
  • Completed Coursework: Level 2 Professional Photography , 2020

Skills

  • Project Management
  • Business Administration
  • Verbal and Written Communication
  • Cloud-Based File Organization
  • Reception Desk Management
  • Database Administration

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)

Timeline

Personal Babysitter
Agent AuPair
03.2022 - 04.2023
University Receptionist
Universidad Americana
08.2020 - 03.2022
Store Director
KOKO
05.2019 - 08.2020
Cashier Manager
Tajos Barbershop
04.2018 - 04.2019
American University
Bachelor of Applied Science in Communication from Broadcast Journalism
Giulianna PozzoliReceptionist - Cashier