Giulia Tripodi
Barcelona
Summary
Multilingual professional fluent in Italian, German and Spanish as well as English. I have experience in customer service, administration, teaching, translation and interpreting. Accomplished entrepreneur and strategic thinker with a proven track record of fostering growth and enhancing customer satisfaction at Giulimage.
Overview
5
5
years of professional experience
Work History
Founder
Giulimage
02.2024 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
Compliance Specialist
Page Group
11.2022 - 02.2024
- Checking candidate compliance data
- Requesting documents to new candidates
- Chasing ID’s and other personal documents to new candidates working in Germany - through an automatised process or by phone
- Checking client compliance data
- Requesting and chasing POs and General Client Information to new and existing clients based in Germany
- Sending weekly On and Off boarding Emails to clients
Personal Cruise Consultant
Costa Crociere Spa
08.2022 - 11.2022
- Provided support to customer calling from Germany, Austria and Switzerland
- Selling and processing bookings for the Dach market
- Supported customer via phone (Inbound channel) regarding web check in, management and Costa Club affiliation issues
- Set cards and Data to the Costa Club Program
- Responded to all general inquiries
- Provided support to customer calling from Germany, Austria and Switzerland
- Selling and processing bookings for the Dach market
- Supported customer via phone (Inbound channel) regarding web check in, management and Costa Club affiliation issues
- Set cards and Data to the Costa Club Program
- Responded to all general inquiries.
Shop Assistant
Schmid & Von Bosio
09.2019 - 11.2022
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Customer Service Executive
Direct Ferries Ldt
04.2019 - 08.2019
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Body And Faceshape Advanced & Foundation
Italian Image Institute
Roma, Italia03.2024
Armocromia Advanced & Foundation
Italian Image Institute
Milano, Italia05.2022
Bachelor of Arts - Language Interpretation And Translation
Leopold Franzens Universitaet Innsbruck
Innsbruck, Austria02.2019
Skills
- Strategic Thinking
- Entrepreneurial and Innovative
- Customer Acquisition
- Customer Focus
- Client Engagement
- Human Resources
- Adaptable and Flexible
- People and Culture
Languages
Italian
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Founder
Giulimage
02.2024 - Current
Compliance Specialist
Page Group
11.2022 - 02.2024
Personal Cruise Consultant
Costa Crociere Spa
08.2022 - 11.2022
Shop Assistant
Schmid & Von Bosio
09.2019 - 11.2022
Customer Service Executive
Direct Ferries Ldt
04.2019 - 08.2019
Body And Faceshape Advanced & Foundation
Italian Image Institute
Armocromia Advanced & Foundation
Italian Image Institute
Bachelor of Arts - Language Interpretation And Translation
Leopold Franzens Universitaet Innsbruck
Similar Profiles
Giulia BissaccoGiulia Bissacco
Sales Development Representative at Dogfy DietSales Development Representative at Dogfy Diet
Thomas Douglas Cerezoli BonatoThomas Douglas Cerezoli Bonato
Learning and Development Specialist at TELUS InternationalLearning and Development Specialist at TELUS International
Dominique ChamberlainDominique Chamberlain
International Account Executive at TEXUBInternational Account Executive at TEXUB
Mihaela ChioveanuMihaela Chioveanu
Lead, HR Security and Compliance Analyst at Schneider Electric SpainLead, HR Security and Compliance Analyst at Schneider Electric Spain
Laurin MillsLaurin Mills
Founder at The Dinner DailyFounder at The Dinner Daily