Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
AssistantManager
Giulia Murabito

Giulia Murabito

Barcelona,B

Summary

Dynamic professional with extensive experience in customer service and conflict resolution, notably as Hostess Manager at Slow Barcelona. Proven ability to enhance guest experiences through effective menu management and proactive problem-solving. Recognized for fostering positive team environments and maintaining high standards in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Hostess Manager

Slow Barcelona
01.2023 - Current
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.

Assistant Manager

Opium
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Model

Be Nice Model Agency
09.2022 - 02.2024
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Secured repeat bookings through outstanding professionalism and versatility.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.

Event Hostess

Congress
06.2023 - 07.2023
  • Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
  • Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.

Education

Bachelor of Arts - Economy

Economy Marketing
UniPegaso
06-2022

Skills

  • Customer service
  • Conflict resolution
  • Menu management
  • Cash handling

Additional Information

Nationality : Italian

Date Of Birth : 02/10/1997

Languages

Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)

Timeline

Event Hostess

Congress
06.2023 - 07.2023

Hostess Manager

Slow Barcelona
01.2023 - Current

Model

Be Nice Model Agency
09.2022 - 02.2024

Assistant Manager

Opium
04.2022 - Current

Bachelor of Arts - Economy

Economy Marketing
Giulia Murabito