Giulia Murabito
Barcelona,B
Summary
Dynamic professional with extensive experience in customer service and conflict resolution, notably as Hostess Manager at Slow Barcelona. Proven ability to enhance guest experiences through effective menu management and proactive problem-solving. Recognized for fostering positive team environments and maintaining high standards in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Hostess Manager
Slow Barcelona
01.2023 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Assistant Manager
Opium
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Model
Be Nice Model Agency
09.2022 - 02.2024
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Secured repeat bookings through outstanding professionalism and versatility.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
Event Hostess
Congress
06.2023 - 07.2023
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
Education
Bachelor of Arts - Economy
Economy Marketing
UniPegaso06-2022
Skills
- Customer service
- Conflict resolution
- Menu management
- Cash handling
Additional Information
Nationality : Italian
Date Of Birth : 02/10/1997
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Event Hostess
Congress
06.2023 - 07.2023
Hostess Manager
Slow Barcelona
01.2023 - Current
Model
Be Nice Model Agency
09.2022 - 02.2024
Assistant Manager
Opium
04.2022 - Current
Bachelor of Arts - Economy
Economy Marketing
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