GIULIA LENTO
Adeje
Summary
Throughout my life, I have lived for short periods in different countries (UK, Italy, Spain, France, and Germany), which has allowed me to deepen my knowledge and expertise in languages. I have dedicated many years to my experience in the hospitality industry, gaining extensive knowledge of floor management and customer preferences. I am a professional, consistent, communicative, and highly organized person, with a proven ability to maintain efficiency and composure in fast-paced work environments. I am known for my problem-solving skills, ability to prioritize, and project management expertise. I have a strong passion for high-end hospitality.
Overview
7
7
years of professional experience
Work History
JEFE DE SECTOR
MELIÁ HOTELS INTERNATIONAL
04.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operational performance of F&B team.
RESPONSABLE DE SALA
NEBULA REST & COCKTAIL BAR
06.2021 - 04.2022
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Worked alongside a World Champion in Cocktails-making and Flair.
CAMARERA DE SALA
HABIBI RESTAURANT
08.2019 - 02.2021
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
CAMARERA DE SALA
HOTEL SUNSET HARBOUR - CLUBHOUSE
07.2018 - 07.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
AYUDANTE DE CAMARERA
HOTEL SUNSET BAY
12.2017 - 06.2018
AYUDANTE DE CAMARERA
THE EAGLE AND CHILD
06.2017 - 08.2017
Education
GRADO EN TURISMO - Bachelor in Turism
UNIVERSIDAD DE LA LAGUNA
SpainDIPLOMA IN LANGUAGES -
LICEO LINGUISTICO GADDA ROSSELLI
ItalyFOOD & BEVERAGE MANAGEMENT
UNIVERSITÁ BOCCONI
CURSO HARVARD MANAGE MENTOR -
HARVARD BUSINESS PUBLISHING
Skills
- Experience in leading and supervising staff in a high-end restaurant environment
- Skills in managing reservations and customer service in multiple languages
- Knowledge in planning and cost control, achieving successful financial management
- Skills in customer service, multitasking, and working under pressure in a dynamic environment
Languages
FRANCÉS
ITALIANO
ESPAÑOL
INGLÉS
ALEMÁN
Timeline
JEFE DE SECTOR
MELIÁ HOTELS INTERNATIONAL
04.2022 - Current
RESPONSABLE DE SALA
NEBULA REST & COCKTAIL BAR
06.2021 - 04.2022
CAMARERA DE SALA
HABIBI RESTAURANT
08.2019 - 02.2021
CAMARERA DE SALA
HOTEL SUNSET HARBOUR - CLUBHOUSE
07.2018 - 07.2019
AYUDANTE DE CAMARERA
HOTEL SUNSET BAY
12.2017 - 06.2018
AYUDANTE DE CAMARERA
THE EAGLE AND CHILD
06.2017 - 08.2017
CURSO HARVARD MANAGE MENTOR -
HARVARD BUSINESS PUBLISHING
GRADO EN TURISMO - Bachelor in Turism
UNIVERSIDAD DE LA LAGUNA
DIPLOMA IN LANGUAGES -
LICEO LINGUISTICO GADDA ROSSELLI
FOOD & BEVERAGE MANAGEMENT
UNIVERSITÁ BOCCONI
Similar Profiles
Sandhya BacciSandhya Bacci
M.I.C.E & Sales Events and Guest Experience at Meliá Villaitana | Meliá Hotels InternationalM.I.C.E & Sales Events and Guest Experience at Meliá Villaitana | Meliá Hotels International
Sergio Manuel Alcina PupoSergio Manuel Alcina Pupo
Cluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia CollectionCluster Chief Engineer at Meliá Hotels International, Melia Serengeti Lodge Member of Melia Collection, Ngorongoro Lodge Member of Melia Collection
Auric HernándezAuric Hernández
Guest Experience Manager at Paradisus Cancun | Meliá Hotels InternationalGuest Experience Manager at Paradisus Cancun | Meliá Hotels International
Alicia Cano MorenoAlicia Cano Moreno
Associate Director of Sales / Head of Group Sales at Meliá Hotels InternationalAssociate Director of Sales / Head of Group Sales at Meliá Hotels International
Hedinn Bui RIKHARDSSONHedinn Bui RIKHARDSSON
Warehouse Foreman at GA SmíðajárnWarehouse Foreman at GA Smíðajárn