Giovanni Irish Zorrilla
San Mateo De Buelna,Spain
Summary
I consider myself a person with the capabilities to attend the clients and assist them with their needs. I believe I have the necessary skills to provide service and attention with professional and humane quality. always very open to new jobs, with an attitude of flexibility, learning, and continuous improvement.
Overview
7
7
years of professional experience
Work history
Yard assistant
Diban UK
Hitchin, England, UK
08.2023 - 10.2024
- Minimised manual handling by using forklifts as appropriate.
- Optimised storage of goods to facilitate more efficient picking of orders.
- Proactively identified, managed and reported risks in work environment to minimise chance of injury.
- Offloaded supplier deliveries in line with best inventory practices, ensuring accurate completion of relevant paperwork.
- Followed Standard Operating Procedures (SOPs) and instructions given by line manager.
- Reported site risks and incidents to Yard Foreman as appropriate.
- Loaded and unloaded deliveries, verifying quantity and quality requirements against paperwork.
- Managed heavy loads safely with proper lifting techniques and load distribution methods.
- Helped to maintain tidy and organised yard for smooth distribution.
- Operated lifting equipment to transport and store stock.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
- Established and maintained safe, secure and orderly site at all times.
Customer service officer
Manpower
Los Corrales de Buelna, Cantabria
09.2021 - 02.2022
- Maintained working knowledge of available products and services.
- Provided professional and helpful support to new and existing clients.
- Registered customer information to maintain accurate records.
- Participated in meetings to discuss goals and sales target.
- Recorded and processed customer data accurately.
- Responded to customer queries and provided excellent customer service.
Airport PMR Assistant
Aena Empleo
Granadilla de Abona, Santa Cruz de Tenerife
01.2019 - 03.2019
- Created and maintained displays and signs.
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Stayed current on processes and procedures to offer relevant assistance.
Waiter assistant
El Algarrobo Restaurant
La Orotava, Santa Cruz de Tenerife
01.2018 - 06.2018
- Facilitated smooth restaurant operations, including restocking and polishing glassware, folding napkins, etc.
- Handled guest concerns efficiently, ensuring negative experiences turned positive.
- Worked closely with kitchen and servers to enable accurate and timely delivery of meals.
- Set, cleared, and re-set all tables needed per shift, following brand standards to ensure consistency.
- Completed customer orders with speed and accuracy.
- Replenished stock and processed deliveries to maximize product availability.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Education
Food Hygiene Course for Catering
Don Bosco
Los Realejos, Santa Cruz de TenerifeBasic Sommelier Course
Don Bosco
Los Realejos, Santa Cruz de TenerifeProfessional Certificate in Restaurant and Bar Operations
Don Bosco
Los Realejos, Santa Cruz de TenerifeBasic life support and use of defibrillator (SVB and DESA).
Don Bosco
San Cristóbal de La Laguna, Santa Cruz de TenerifeBasic Professional formation (FPB), in Electricity and Electronics
IES Puerto de la Cruz
Puerto de la Cruz, Santa Cruz de TenerifeObligatory Secondary Education (ESO)
IES Domingo Pérez Minik
La Orotava, Santa Cruz de TenerifeSkills
- Critical thinking skills
- Motivational communication
- Team collaboration
- Behaviour management
- Professional development
- Distance learning
- Voice control
- Accent coaching
- Google Classroom
- Audio lingualism
Languages
English
Native
Spanish
Native
Timeline
Yard assistant
Diban UK
08.2023 - 10.2024
Customer service officer
Manpower
09.2021 - 02.2022
Airport PMR Assistant
Aena Empleo
01.2019 - 03.2019
Waiter assistant
El Algarrobo Restaurant
01.2018 - 06.2018
Food Hygiene Course for Catering
Don Bosco
Basic Sommelier Course
Don Bosco
Professional Certificate in Restaurant and Bar Operations
Don Bosco
Basic life support and use of defibrillator (SVB and DESA).
Don Bosco
Basic Professional formation (FPB), in Electricity and Electronics
IES Puerto de la Cruz
Obligatory Secondary Education (ESO)
IES Domingo Pérez Minik
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