Giovanna De Gennaro
Ibiza
Overview
17
17
years of professional experience
Work History
Wine Specialist
ENOTECA CORTINA
CORTINA D’AMPEZZO
01.2025 - Current
- Oversaw inventory levels to maintain optimal stock for store operations.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
Waitress/hostess
ANTICA PIZZERIA DA MICHELE JBR
Dubai
11.2024 - 01.2025
Cashier assistant/waitress/hostess
ANTICA PIZZERIA DA MICHELE IBIZA
IBIZA, Spagna
04.2024 - 10.2024
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout
- Counted change correctly and issued customer receipts
- Completed opening and closing procedures each day
- Greeted customers entering store and responded promptly to customer needs
- Maintained excellent client satisfaction by providing professional, courteous customer service
Waitress/hostess
ANTICA PIZZERIA DA MICHELE DUBAI
DUBAI, Emirati arabi
11.2023 - 03.2024
- Delivered quality service by providing warm and welcoming environment
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues
- Greeted customers, presented menus and shared information about available special items
Supervisor - catering
Mar y cel
Ibiza, Spagna
05.2023 - 10.2023
- Built loyal customer base by creating welcoming environment with top quality service
- Resolved complaints calmly and professionally to achieve positive customer outcomes
- Responded to questions, complaints and concerns from guests during events
- Led by example in providing customers with attentive, professional restaurant service
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance
Supervisor
Tana del lupo
Ibiza
03.2021 - 04.2023
- Responded to service requests during and after business hours
- Installed and configured new devices and system components
- Provided primary customer support to internal and external customers
Manager
RISTORANTE "AL DENTE"
LONDON
11.2017 - 01.2021
- Set aggressive targets for employees to drive company success and strengthen motivation
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Head waitress
ANTICA PIZZERIA DA MICHELE UK
LONDON
03.2016 - 03.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Waitress
BERNERS TAVERN
LONDON
06.2015 - 02.2016
- Completed credit payments via card processing systems
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials, and took drink orders
Cashier
CASSIERA; CHE PREZZI
BARI, ITALIA
02.2012 - 04.2015
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Performed cash, card and check transactions to complete customer purchases
- Addressed customer needs and made product recommendations to increase sales
Dancer
LIDO 10 VENTI
BARI, ITALIA
03.2011 - 11.2012
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible
- Exercised leadership capabilities by successfully motivating and inspiring others
- Cultivated interpersonal skills by building positive relationships with others
Dancer
MAMAS BEACH
BARI, ITALIA
05.2008 - 10.2009
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible
- Exercised leadership capabilities by successfully motivating and inspiring others
- Cultivated interpersonal skills by building positive relationships with others
Education
High School Diploma -
Professionale Don Tonino Bello
ITALYSkills
- Brand representation
- Product demonstration
- Merchandise display
- Performance tracking
- Cross-selling techniques
- Friendly, positive attitude
- Customer service
Languages
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Wine Specialist
ENOTECA CORTINA
01.2025 - Current
Waitress/hostess
ANTICA PIZZERIA DA MICHELE JBR
11.2024 - 01.2025
Cashier assistant/waitress/hostess
ANTICA PIZZERIA DA MICHELE IBIZA
04.2024 - 10.2024
Waitress/hostess
ANTICA PIZZERIA DA MICHELE DUBAI
11.2023 - 03.2024
Supervisor - catering
Mar y cel
05.2023 - 10.2023
Supervisor
Tana del lupo
03.2021 - 04.2023
Manager
RISTORANTE "AL DENTE"
11.2017 - 01.2021
Head waitress
ANTICA PIZZERIA DA MICHELE UK
03.2016 - 03.2017
Waitress
BERNERS TAVERN
06.2015 - 02.2016
Cashier
CASSIERA; CHE PREZZI
02.2012 - 04.2015
Dancer
LIDO 10 VENTI
03.2011 - 11.2012
Dancer
MAMAS BEACH
05.2008 - 10.2009
High School Diploma -
Professionale Don Tonino Bello