Summary
Overview
Work History
Education
Skills
Languages
Languages
Affiliations
Timeline
Generic
Giorgos Filipov

Giorgos Filipov

Barcelona

Summary

Dynamic Senior Operations Project Manager at ZINIO with years of expertise in project management and team leadership. Successfully launched over 800 apps, enhancing product delivery and client engagement. Recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives.

Overview

19
19
years of professional experience

Work History

Senior Operations Project Manager

ZINIO
Barcelona
12.2020 - Current
  • Company Overview: Zinio is a global digital publishing and distribution platform that provides digital magazines, newsstands, and content solutions for publishers and readers.
  • Lead the Delivery and Product Operations team at Zinio. Driving weekly strategy meetings, setting clear goals, assigning tasks, and ensuring all project deadlines and objectives are met.
  • Oversee the launches in Zinio for the various digital solutions, such as White Label Newsstands, Branded Apps, Multi-Title Solutions, Resellers, Mobile/Web SDKs, Fulfilment APIs, and other integrations.
  • Collaborate with the Product and UX teams to implement Customer Surveys, gathering insights on new features and identifying potential areas for improvement.
  • Manage Business Newsletters for partners and publishers, providing updates on new features, enhancements, and key product developments.
  • Play a key role in the CMS migration, gathering feedback, testing, transitioning publishers/partners from the legacy CMS to the new system, and delivering training sessions, creating custom video tutorials, and step-by-step guides for the launch.
  • Support the Product team in refining and enhancing company presentations to align with business objectives.
  • Conduct client demos for new products and features, encouraging key clients to adopt the multi-content solution and improve engagement.
  • Oversee partner onboarding, including setting up API credentials, configuring products, launching projects/newsstands, and ensuring successful go-live experiences.
  • Manage project execution for new technical enhancements, coordinating closely between business and product teams to address partner needs, implement feedback, and deliver feature rollouts effectively.
  • Zinio is a global digital publishing and distribution platform that provides digital magazines, newsstands, and content solutions for publishers and readers.

Senior Manager, Publisher Apps & Product Delivery

ZINIO
Barcelona
12.2020 - 02.2023
  • Led the Publisher App and Delivery team at Zinio, overseeing the International and US markets, successfully launching/managing 800+ apps across iOS, Android, and Web.
  • Publisher & Partner Management: Acted as the main point of contact for publishers, assisting in the release of standalone apps, Content API, Fulfillment API, and other technical products. Ensured seamless integration and onboarding for new clients.
  • App Launch & Product Delivery: Managed the end-to-end delivery process, ensuring apps were completed on schedule, met quality standards, and complied with Apple & Google Play store policies.
  • Cross-Functional Collaboration: Worked closely with mobile, web, and backend engineering teams to maintain app stability and launch new features.
  • Product & Technology Implementation: launch and maintenance of a range of Zinio products, including: Standalone publisher apps, White-label newsstands, Content API & Mobile SDKs, Web Reader SDKs, Reseller and partnership integrations.
  • Project & Team Management: Led the product delivery team, including setting up the process implementation for each type of product, and publisher app management guideline.
  • Developed and refined operational processes for app delivery, optimizing efficiency and output.
  • Recruited, trained, and managed team members, ensuring professional growth and team expansion.
  • App Maintenance & Continuous Improvement: Oversaw ongoing bug fixes, feature updates, and compliance requirements for existing apps, ensuring a seamless user experience.
  • Strategic Product Development: Worked alongside Product Director, Product Owners & Engineering to continuously improve product offerings and enhance publisher app performance.

Client Development Manager | BA Lead

ZINIO
Barcelona
01.2018 - 11.2020
  • Managed existing publisher accounts in Zinio and their publication portfolios for the following markets: Australia, New Zealand, South Africa, Asia, and European markets.
  • Identified and secured new publisher partnerships, launching their publications on Zinio and coordinating with production teams to digitize and distribute content on our platforms.
  • Oversaw pricing and issue management across multiple platforms, including iTunes, Google Play, and web, ensuring seamless integration with reseller and partnership sites.
  • Collaborated with marketing teams to include publishers and execute promotional campaigns and special offers for our publisher partners.
  • Led the transition and ownership of the Branded Apps team from Vietnam to Barcelona, streamlining operations and improving efficiency.
  • Managed cross-functional teams in Vietnam and Barcelona, developing standardized processes for launching new branded apps on iOS, Android, and web.
  • Established and optimized workflows for configuring SKUs for subscriptions and single issues, implementing new app features, and onboarding publications to create standalone branded apps.
  • Created comprehensive guidelines and procedures to enhance the setup, management, and overall success of Zinio-branded apps.

Customer Service Manager

ZINIO
Barcelona
09.2014 - 12.2017
  • Led the Customer Service day shift in Barcelona while managing and coordinating the external Goodbay support team based in India to ensure seamless operations and high service quality.
  • Utilized Zendesk to develop and optimize customer support workflows, including creating Mayday protocols, automations, macros, and Help Center articles to improve efficiency and customer experience.
  • Collaborated closely with the Customer Service Director to track and enhance team performance through monthly meetings, ticket audits, and feedback sessions, ensuring continuous improvement in service delivery.
  • Designed and implemented new protocols to streamline support processes, manage B2B client support cases, and handle high-priority escalations to ensure timely and effective resolutions.

Training Supervisor & Super Agent - UK Market

Mondelēz International
Barcelona
04.2013 - 05.2014
  • Company Overview: Mondelēz International (formerly Kraft Foods)
  • Responded to consumer inquiries and handled escalated complaints.
  • Managed team of new starters.
  • Collaborated with major UK supermarkets (Tesco, Morrisons, Asda, etc.) to support product-related matters.
  • Trained and managed new hires, providing hands-on assistance and oversight during their initial weeks.
  • Processed consumer refunds and managed special promotions for Tassimo machines and other Mondelez products.
  • Mondelēz International (formerly Kraft Foods)

Relationship Manager - CitiGold

Citi
Barcelona
06.2012 - 02.2013
  • Provided dedicated customer support to Citibank UK > CitiGold clients, ensuring a high standard of service for premium customers.
  • Managed client assets and accounts, addressing inquiries, resolving issues, and delivering tailored financial solutions.
  • Advised clients on a range of Citibank UK products, including savings, investment, and current accounts.
  • Facilitated and monitored domestic and international transfers, handling SEPA, SWIFT, CHAPS, and Faster Payments transactions efficiently.

International Market Manager - USA & Multiple Markets

Grupo Hotusa
Barcelona
02.2011 - 05.2012
  • Managed the USA market, collaborating with tour operators and travel agencies to promote and sell Hotusa and Eurostars Hotels, a chain with over 2,500 hotels worldwide.
  • Oversaw and developed key markets including Croatia, Greece, Bulgaria, Russia, Israel, Korea, Slovenia, and the Czech Republic, ensuring growth and strong relationships.
  • Identified and established new partnerships with tour operators and agencies while maintaining and strengthening relationships with existing partners.
  • Represented the hotel chain at international tourism fairs, meeting with potential clients, organizing business meetings, and traveling to develop new partnerships.
  • Hosted and guided tour project managers and directors on-site hotel visits, showcasing properties to strengthen collaboration and increase bookings.
  • Conducted B2B telemarketing and customer service, providing detailed information about hotel offerings via phone and email to existing and potential partners.
  • Created and translated weekly newsletters in English, highlighting the latest hotel offers and packages for distribution to all clients and partners.
  • Assisted partners with website integration, including adding their logos to the Hotusa platform, managing access codes, and supporting Unix/XML system implementation and maintenance.
  • Tracked market performance and implemented strategies to increase annual production and revenue growth for assigned regions.

Marketing & Real Estate Sales Representative

Razvoj FS
Barcelona
08.2009 - 11.2010
  • Led the marketing and sales representation of 24 luxury beachfront apartments in Opatija, Croatia, targeting high-net-worth European clients.
  • Managed and oversaw an 8-month project, focusing on property sales, rentals, and timeshare agreements to maximize occupancy and revenue.
  • Identified and engaged potential buyers across Europe, building strong relationships with travel agencies, luxury real estate firms, and private investors.
  • Conducted strategic outreach via email, phone, and Skype, presenting investment opportunities and handling negotiations with prospective buyers.
  • Traveled to Croatia to meet with clients, providing personalized property tours and facilitating high-value transactions.

Advertising Sales Representative

Barcelona Connect
Barcelona
11.2008 - 07.2009
  • Led sales efforts for a Barcelona-based English-language magazine, targeting expatriates and international residents in Spain.
  • Developed and maintained relationships with local businesses, restaurants, and agencies, offering tailored advertising solutions in both the print magazine and digital platforms.
  • Conducted sales meetings and consultations with potential advertisers to assess their needs and propose effective marketing strategies to reach the magazine's audience.
  • Negotiated contracts and pricing, ensuring mutually beneficial agreements that maximized revenue while providing clients with optimal visibility.
  • Collaborated with the editorial and design teams to ensure seamless integration of advertisements, maintaining the magazine's aesthetic and branding standards.
  • Managed client accounts and follow-ups, ensuring high customer satisfaction and repeat business.

Bookings & Customer Service Representative

TravelStoreMaker.com
08.2006 - 12.2007
  • Provided travel booking and customer support for English-speaking clients in the USA market, ensuring a seamless experience from inquiry to post-trip follow-up.
  • Managed the help desk, assisting travelers with itinerary planning, booking modifications, cancellations, and general inquiries.
  • Worked as a travel agent, curating customized travel packages, including flights, hotels, and special offers, tailored to clients' preferences and budgets.
  • Utilized Amadeus and Worldspan global distribution systems (GDS) to search for and book flights, accommodations, and exclusive deals for individual and group travelers.
  • Maintained strong relationships with airline and hotel partners to secure competitive pricing and special promotions.
  • Assisted in resolving booking issues, handling last-minute changes, and providing customer support during travel disruptions.
  • Ensured high customer satisfaction through proactive communication, problem-solving, and personalized service, leading to repeat business and client referrals.

Education

Bachelor's degree - Tourism and Travel Services Marketing Operations

Escola Universitària Formatic Barcelona
12.2011

Bachelor's degree - Marketing and International Trade

Aristotle University of Thessaloniki (AUTH)
12.2007

Skills

  • Project management
  • Product delivery
  • Team leadership
  • Content management systems (CMS)
  • Microsoft PowerPoint
  • Project planning and development
  • API integration
  • Project planning

Languages

  • Spanish, Native or Bilingual
  • English, Native or Bilingual
  • Bulgarian, Native or Bilingual
  • Greek, Limited Working

Languages

English
First Language
Spanish
Proficient (C2)
C2
Bulgarian
Proficient (C2)
C2
Greek
Intermediate (B1)
B1
Croatian
Intermediate (B1)
B1

Affiliations

  • TV, Film, Comics, Music nerd ever since I was 5 years old
  • Love Sports and outdoor activities
  • I love traveling and grew up on three different continents

Timeline

Senior Operations Project Manager

ZINIO
12.2020 - Current

Senior Manager, Publisher Apps & Product Delivery

ZINIO
12.2020 - 02.2023

Client Development Manager | BA Lead

ZINIO
01.2018 - 11.2020

Customer Service Manager

ZINIO
09.2014 - 12.2017

Training Supervisor & Super Agent - UK Market

Mondelēz International
04.2013 - 05.2014

Relationship Manager - CitiGold

Citi
06.2012 - 02.2013

International Market Manager - USA & Multiple Markets

Grupo Hotusa
02.2011 - 05.2012

Marketing & Real Estate Sales Representative

Razvoj FS
08.2009 - 11.2010

Advertising Sales Representative

Barcelona Connect
11.2008 - 07.2009

Bookings & Customer Service Representative

TravelStoreMaker.com
08.2006 - 12.2007

Bachelor's degree - Tourism and Travel Services Marketing Operations

Escola Universitària Formatic Barcelona

Bachelor's degree - Marketing and International Trade

Aristotle University of Thessaloniki (AUTH)

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Giorgos Filipov