Giordano Mariani

• Managing the front desk to ensure an effective operation on a day to day basis
• Organizing staff rotas and staff training as well as recruitment
• Ensuring a clear handover takes place between shifts and delegating tasks to the team when needed
• Dealing with guests' complaints, escalations and taking the appropriate follow up actions
• Preparing the room assignment, managing and checking rates, preparing guest registration cards and guest check in
• Receiving and organizing individual and group reservations as well as assisting in managing group events.

• Selling Tech products for a leading brand in the industry
• Upselling and cross-selling to provide maximum customer satisfaction and company profit
• Helping customers throughout the buying process and finding the best solution for their needs
• Solving clients' issues.

I have spent 15 months traveling and working in Europe and Asia.

• Receiving and converting group enquiries to achieve targets and maximize revenue
• Handling bookings from approximately €50,000 to €1,500,000
• Actively involved in decision making of commercial strategy
• Drawing up and issuing contracts including negotiations of legal clauses and managing financial aspects for groups and conventions
• Arranging and managing hotel site inspections
• Managing hotel promotional activities such as IBTM and local sales visits.

• Organizing, managing and upselling events at national and international level: congresses, trade exhibitions, corporate and private events
• General coordination of the assigned events, involving cross managing and cross-coordinating various departments
• Managing rooming list and connected services
• On site support of the event and coordination of in-House operations
• Managing contract, billing and financial aspects of the assigned events.