Gina Maritza Comas Apruzzese
Summary
Dynamic professional, adept at driving business process improvements and enhancing customer satisfaction through effective problem-solving and collaboration. Successfully implemented quality control measures, elevating product offerings and streamlining operations while demonstrating reliability and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Workspace Device & Application Management Engineer
BASF Digital Solutions
Madrid, Spain
02.2022 - Current
- Dispatching new software requests after deep investigation/qualification and Maintenance of Software portfolio and process documentation.
- Coordinating, arranging project meetings using agile methods
- Provided support to customers regarding software related doubts.
- Implemented quality control measures, resulting in improved product offerings and increased customer satisfaction.
- Collaborated with cross-functional teams to ensure seamless integration of management engineering principles into daily operations.
UNICC Service Desk Analyst
United ITs
Valencia, Spain
04.2021 - 02.2022
- Engaged in user support interactions via telephone, chat and email platforms.
- Service desk and Incident Management activities managed through mailbox.
- Monitoring and escalation services to its corresponding team managed through mailbox and monitoring tools.
- Tier 1 support activities: accounts and virtual machines creations/deletions, incident solving activities related to Microsoft 365, ServiceNOW, BMC Remedy, Cisco AnyConnect. Servers’ records updating, Servers’ decommissions.
Transport for London, McDonald's & Nokia Networks
Atos
Santa Cruz De Tenerife, Spain
07.2016 - 04.2021
- Performed Service Desk, Escalations and Incident Manager tasks while working for McDonald's and Transport for London.
- Solving some IT problems whilst on call, registering incidents, dispatching, escalations, reporting to third parties its corresponding incidents to be solved.
- Performed Crisis Incident Manager tasks for Nokia Networks: Gathering corresponding teams within a Webex Call to solve critical incidents and Leading and constantly checking progress with technicians, interactions with technicians from all over the world.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor in Modern Languages Major in Business - Modern Languages And Business
Arturo Michelena University
San Diego, Venezuela06-2014
Skills
- Business process improvement
- Operations management
- Organizational development
- Problem-solving abilities
- Multitasking
- Teamwork and collaboration
- Adaptability
- Continuous improvement
- Critical thinking
- Reliability
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Italian
Beginner (A1)
Timeline
Workspace Device & Application Management Engineer
BASF Digital Solutions
02.2022 - Current
UNICC Service Desk Analyst
United ITs
04.2021 - 02.2022
Transport for London, McDonald's & Nokia Networks
Atos
07.2016 - 04.2021
Bachelor in Modern Languages Major in Business - Modern Languages And Business
Arturo Michelena University