Gilbert Van Der Hoeven

• Drove and delivered sales leads to convert into new business.
• Coordinated sales activities with partners and resellers to identify and close new business.
• Synthesized business operations to make strategic recommendations on go-to-market and potential coverage models.
• Worked on leads generated by sales team to set up additional meetings.
• Cultivated and developed strategic partnerships to build assigned territory.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Created customer support strategy to increase customer retention.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.

• Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
• Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
• Contributed to team success by helping train and motivate less experienced team members.
• Maintained current knowledge of product lines by attending regular technical and sales training sessions.

• Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
• Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
• Contributed to team success by helping train and motivate less experienced team members.
• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Worked closely with other departments to promote products and marketing campaigns.

• Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
• Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
• Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
• Presented Print management features to diverse audiences, applying consultative sales techniques to secure new contracts.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Submitted service tickets for equipment maintenance requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Used ticketing systems to manage and process support actions and requests.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
• Defined and documented technical support best practices for Asset management technologies.

• Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
• Prospected new leads with high level of outbound calls to both cold and warm contacts.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.

• Emphasized product features based on analysis of customers' needs.
• Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
• Created and updated customer accounts with relevant information.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Developed highly profitable pipeline based on multiple sales penetration techniques.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
• Monitored sales team performance, analyzed sales data and reported information to area managers.

responsible for sales of financial products on the commodity market in DACH and Benelux region.

As tactical officer I was responsible for combat tactics and communications at an F16 Fighter squadron/ AWACS