Gigí Graepp
Madrid
Summary
Degree in Organisational Communications.
Bilingual English-Spanish professional with international experience in administration and office management across Europe, the Americas, and Asia. Currently supporting the operations of a multinational luxury group, coordinating administrative processes, stakeholder relationships, budgeting, suppliers, and employee support.
Experienced in implementing new offices in Spain, ensuring operational readiness and compliance with local requirements. Skilled in managing cross-functional projects, improving processes, and delivering efficient, accurate administrative support in fast-paced international environments.
Highly culturally aware, adaptable, and organised, with a proven ability to build strong relationships and contribute to effective, people-focused operations.
Overview
23
23
years of professional experience
Work History
Office Manager
Sani Ikos Group
09.2025 - Current
- Managed the full employee lifecycle, including job offers, onboarding, immigration support, and offboarding, while improving efficiency through process automation and digital tools.
- Coordinated administrative activities for office openings, ensuring compliance with local requirements and establishing operational processes that facilitated smooth transitions.
- Maintained compliance with office policies, safety processes, and industry requirements, fostering a secure and efficient work environment.
- Supported organisational changes, including restructures, acquisitions, and legal entity updates, managing employee administration and documentation to maintain continuity and compliance.
- Monitored employment legislation and regulatory developments, working with external advisors to maintain compliance across multiple jurisdictions.
- Collaborated with cross-functional teams to implement employee wellbeing and benefits initiatives, enhancing the overall employee experience.
- Processed invoices, prepared financial reports, and conducted bank reconciliations to support the finance department.
- Supported the finance team during end-of-year audit preparations, facilitating accurate and timely financial reporting.
Office Assistant
Air Liquide
Madrid, Spain
08.2025 - 09.2025
- Managed daily administrative tasks to ensure seamless front-of-house operations.
- Facilitated clear communication across multiple channels to support staff needs.
- Coordinated processing of incoming and outgoing mail, ensuring timely distribution to relevant personnel.
- Handled both incoming and outgoing mail for the business to maintain smooth-running external communications.
- Updated customer records regularly, ensuring personal and billing information was current and correct.
- Used excellent time management and organisation skills to effectively prioritise administrative duties.
Office Assistant
Universal Pictures
Madrid, Spain
07.2025 - 08.2025
- Maintained electronic and paper filing systems for easy access to important documents, improving retrieval efficiency.
- Managed office-related purchasing and recorded transactions to adhere to budgets and deadlines, supporting overall financial control.
- Facilitated internal communication by distributing memos and announcements to keep staff informed of important updates, enhancing team awareness.
- Facilitated internal communication by distributing memos and announcements, keeping staff informed of important updates.
- Supported project teams with administrative tasks, enabling them to meet critical deadlines.
- Built and maintained strong working relationships across company, communicating clearly across written and verbal formats.
Business Owner
Innovación Pedagógica
Tokyo and Santiago , Japan and Chile
01.2022 - 07.2025
- Provided organisational leadership and established business vision, achieving sales, profit and revenue goals while generating sales leads.
- Managed financial operations, including budget planning, expense tracking, and forecasting to maintain financial health.
- Implemented effective marketing campaigns across various channels, increasing brand awareness and generating sales leads.
- Managed daily company operations to ensure smooth workflow.
- Oversaw customer interaction, quality control, and stakeholder relations, addressing complaints to enhance service delivery and client retention.
- Utilised effective communication skills to resolve issues and conflicts successfully.
Owner
Minamiaoyama international school
Tokyo, Japan
01.2020 - 07.2023
- Oversaw day-to-day operations, ensuring high standards of customer service and operational efficiency to enhance overall business performance.
- Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimise fiscal performance.
- Cultivated strong industry relationships to promote services, directly contributing to improved business operations and client engagement.
- Built successful business culture focused on performance optimisation and goal attainment.
- Delivered innovative marketing campaigns through email newsletters, mailings, and social media, increasing brand visibility and customer engagement.
- Engaged in continuous learning and professional development to stay ahead in industry trends and innovations.
Faculty Member
London SD college - Middlesex University
London, United Kingdom
01.2014 - 09.2017
- Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
- Developed presentations, visual aids, and worksheets to enrich the learning experience.
- Facilitated a positive learning environment by applying classroom management techniques effectively, fostering student respect and cooperation.
- Guided students in completing assignments and projects, ensuring understanding of subject material.
- Contributed to school committees and working groups aimed at enhancing school policies, environment, and community relations.
Faculty Member
RAD college University of Bath
London, England
09.2010 - 09.2017
- Advised on course selection and progress plans, refining student educational plans to align with career aspirations.
- Evaluated student performance through assessments and examinations, delivering constructive feedback that enhanced academic growth.
- Facilitated workshops and seminars to promote professional development for colleagues and students, enhancing overall academic engagement.
- Participated actively in departmental meetings, contributing valuable insights for the improvement of academic programmes.
- Collaborated with colleagues on interdisciplinary projects, demonstrating versatility and a commitment to academic excellence.
- Served on academic committees, influencing policy decisions and contributing to the strategic direction of the institution.
Assistant Director
Municipal de Santiago
Santiago, Chile
01.2003 - 12.2008
- Directed daily operations of theatre business, adapting to changing demands to achieve operational objectives.
- Assisted arts director in supervising and evaluating staff to ensure adherence to compliance guidelines and foster professional growth.
- Monitored staff performance and developed targeted improvement plans to enhance instructional quality.
- Arranged for staff development, workshops and staff meetings to improve instruction.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
Education
Curso - Technology/Impulso digital
Universidad Pontificia Comillas
Madrid2024
NVQ Level 3 - English
The TEFL Academy
London2017
Master of Arts - Pedagogy
The Royal Ballet School
London2016
Bachelor of Business Administration - Communications and Public Relations
Universidad de Viña del Mar
Santiago2007
Skills
- Office management
- Administrative and organisational skills
- HR lifecycle management
- Stakeholder and vendor management
- Employment law compliance
- Facility Management
- Health & Safety Compliance
- Process automation
- ERP Systems Management
- Bilingual: English and Spanish
- Communication and interpersonal skills
Languages
English
Proficient
C2
Spanish
Proficient
C2
IT knowledge
• Teams • Outlook • Word • Power Point • Exel
Education
2024
Curso Technology/Impulso digital
Universidad Pontificia Comillas - Madrid
2017
NVQ Level 3 English
The TEFL Academy - London
Coursework in • teaching English as a foreign language
2016
Master of Arts Pedagogy
The Royal Ballet School - London
Coursework in dance pedagogy
2007
Bachelor of Business Administration Communications and
Public Relations
Universidad de Viña del Mar - Santiago
Coursework in organisational communication and PR.
Administration, International relations, protocol, journalism,
psychology, technology, etc.
Additional information
Soft Skills: Adaptability, Commitment, Results-Oriented, Organization, and Planning
Timeline
Office Manager
Sani Ikos Group
09.2025 - Current
Office Assistant
Air Liquide
08.2025 - 09.2025
Office Assistant
Universal Pictures
07.2025 - 08.2025
Business Owner
Innovación Pedagógica
01.2022 - 07.2025
Owner
Minamiaoyama international school
01.2020 - 07.2023
Faculty Member
London SD college - Middlesex University
01.2014 - 09.2017
Faculty Member
RAD college University of Bath
09.2010 - 09.2017
Assistant Director
Municipal de Santiago
01.2003 - 12.2008
Curso - Technology/Impulso digital
Universidad Pontificia Comillas
NVQ Level 3 - English
The TEFL Academy
Master of Arts - Pedagogy
The Royal Ballet School
Bachelor of Business Administration - Communications and Public Relations
Universidad de Viña del Mar