Summary
Overview
Work History
Education
Skills
Languages
COURSE
Timeline
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Gianluca Brescia

Barcelona

Summary

Dynamic and results-driven professional with a proven track record of exceeding goals and delivering exceptional results. Experienced in the last 5 years managing large strategic accounts within the B2B sector, specializing in providing tailored solutions that add value to client businesses. Possesses extensive international experience in the payments industry and e-commerce/marketing, focusing on market expansion, build new projects and customer satisfaction. Adept at leveraging scientific background to analyze complex issues and implement effective solutions efficiently

Overview

11
11
years of professional experience

Work History

Business Development Manager

Segmentify/Reskyt
Barcelona
01.2024 - Current
  • Strategic Market Entry: Designed and implemented strategies for the Italian/Spanish market, generating €35K+ MRR with a 20% conversion rate.
  • Revenue and Pipeline Growth: Developed cold outreach workflows targeting 400+ accounts, achieving a 25% demo conversion rate.
  • Partnership Development: Identified and engaged top partners in Italy and Spain, driving a 30% increase in opportunities and improving conversion rates up to 25%.
  • Events and Brand Awareness: Designed and executed bespoke events in collaboration with strategic partners, targeting high-value prospects and clients. Achieved an increase brand visibility and engagement, strengthening market positioning.
  • Customer Advocacy and Feedback: Served as the customer advocate within the company, influencing product improvements.
  • Gathered and analyzed feedback: leading to increase in product satisfaction;
  • Renewals and Upsells: Understand the client needs to identify new opportunities for upsell/cross-selling opportunities (+60% MRR) and renewals rate (92% ARR); Value Realization and Proactive Support: Worked with customers to define and track KPIs, demonstrating up to 42% average increase in ROI from solutions.
  • Monitoring customer health: achieving an 5% churn rate and a 95% in retention; Relationship Management: Developed and maintained strong relationships with key stakeholders, leading to a 40% increase in customer satisfaction (CSAT) scores.
  • Acted as the primary contact: resolving 90% of issues within 24 hours; Customer Onboarding and Training: Guided over 11 new customers through onboarding, achieving a 95% training completion rate and a 23% reduction in time to onboard.

Chief Growth Officer

Mimos Pay (Personal Project)
Barcelona
01.2023 - 01.2024
  • A personal project as a consultant to help clients (especially in high-risk sector) to find the best solutions for dedicated IBAN, Nominee, Crypto License, Gambling License, Incorporation company, and Card processing); Raised extra revenue stream of 30K€ from scratch;

Key Account Manger

Intergiro-Baas
06.2022 - 12.2023
  • Developed Strategic Partnerships: Established a new partnership network with DevOps agencies, focusing on embedded solutions turnkey, fostering collaboration and expanding market reach.
  • Streamlined Revenue Generation: Spearheaded cold outreach and prospecting initiatives, generating over €25K MRR through new business development.
  • Tailored Engagement Plans: Designed and executed customized engagement strategies for key accounts, achieving a 20% increase in client satisfaction within the first year.
  • Negotiated High-Value Contracts: Successfully renewed and upsold contracts, securing $2M in additional annual revenue and surpassing sales targets by 15%.
  • Cross-Functional Leadership: Coordinated efforts across sales, marketing, technical, and operations teams, resulting in a 30% reduction in response time to client inquiries.
  • Growth Opportunity Identification: Identified opportunities for product expansion, introducing new offerings that boosted account revenue by 25% year-over-year.
  • Customer Escalation Management: Addressed and resolved escalated customer issues, reducing complaints by 50% and improving client retention rates by 20%.

Account manager

Aplazame -Wizink Bank- Saas
Barcelona
06.2020 - 05.2022
  • Developed account strategies, resulting in 15% increased retention and 20% revenue growth.
  • Secured $1.2M in contracts annually, exceeding sales targets by 10% and maintained client satisfaction above 90%.
  • Identified and capitalized on upsell opportunities, boosting account revenue by 25% year-over-year.
  • Coordinated with cross-functional teams, improving response time by 20% and reducing client churn by 8%.
  • Analyzed account performance leading to a 10% increase in profitability; implemented product improvements based on client feedback.
  • Delivered client training, increasing product adoption by 30% and consistently achieving an NPS of over 8.5.

Account manager

Pagantis (Clearpay)- Saas
Location
02.2019 - 06.2020
  • Developed and executed personalized account strategies: Tailored account plans to individual client needs, resulting in a 10% increase in client satisfaction and a 15% growth in revenue within the first year.
  • Provided exceptional client support: Acted as the primary point of contact for client inquiries and concerns, resolving issues promptly and maintaining a client satisfaction rate of over 90%.
  • Identified upsell and cross-sell opportunities: Proactively recognized opportunities to upsell additional products or services to existing clients, resulting in a 25% increase in account revenue year-over-year.
  • Fostered cross-functional collaboration: Collaborated with internal teams such as sales, marketing, and operations to ensure client needs were met efficiently, resulting in a 20% reduction in response time to client requests.

Packaging engineer

Nuceria group
Salerno
12.2016 - 02.2019
  • A Packaging Engineer is responsible for designing and developing innovative packaging solutions for functional and aesthetic requirements, that protect products during transportation, storage, and distribution while also ensuring cost-effectiveness and compliance with regulations: Designed innovative packaging solutions: Engineered and developed novel packaging designs that reduced product damage during transportation, resulting in significant cost savings and improved customer satisfaction.
  • Optimized packaging materials: Conducted thorough material analysis and testing to identify cost-effective and environmentally sustainable packaging materials, leading to a 35% reduction in packaging costs while maintaining product integrity.
  • Collaborated with cross-functional teams: Worked closely with product development, manufacturing, and supply chain teams to integrate packaging considerations into product design and streamline packaging processes.
  • Conducted cost-saving initiatives: Identified opportunities for cost reduction through redesigning packaging formats and optimizing packaging materials, leading to annual cost savings of $100,000 and enhancing company profitability.
  • Led packaging sustainability initiatives: Developed and implemented sustainable packaging strategies, including the use of recyclable materials and reducing packaging waste, resulting in a 20% improvement in the company's environmental footprint and enhanced brand reputation.
  • Applying Lean manufacturing to reduce scrap production and time

Process engineering

New that srl
09.2014 - 09.2015
  • As a Process Engineer at NEW THAT SRL in Italy, led initiatives resulting in increased production efficiency, reduced manufacturing costs, and improved product quality through process optimization, root cause analysis, continuous improvement projects, automation solutions, and ensuring regulatory compliance

Education

Master's Degree - Business Process Planning and Management

University of valencia
Spain
01.2015

Bachelor of Science - Industrial Engineering

University of Salerno
Italy
01.2006

Skills

  • Crm Hubspot/SalesForce/Pipedrive
  • Coding
  • Prospection tools: Apollo, Lusha, Agent AI
  • Engagement and Negotiation skills
  • Performance analysis
  • Finance and Banking Solution
  • Strategic thinking
  • Business acumen
  • Communication Skills
  • Cold outreach strategies
  • Customer relationship management
  • Partnership development
  • Attention to detail
  • Effective communication
  • Time management
  • Market trend analysis
  • Sales presentations
  • Closing talents
  • Prospecting and cold outreach

Languages

Italian, Spanish, English

COURSE

Agile Project Management & ScrumAgile LaSalle / Present

Timeline

Business Development Manager

Segmentify/Reskyt
01.2024 - Current

Chief Growth Officer

Mimos Pay (Personal Project)
01.2023 - 01.2024

Key Account Manger

Intergiro-Baas
06.2022 - 12.2023

Account manager

Aplazame -Wizink Bank- Saas
06.2020 - 05.2022

Account manager

Pagantis (Clearpay)- Saas
02.2019 - 06.2020

Packaging engineer

Nuceria group
12.2016 - 02.2019

Process engineering

New that srl
09.2014 - 09.2015

Master's Degree - Business Process Planning and Management

University of valencia

Bachelor of Science - Industrial Engineering

University of Salerno

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Gianluca Brescia