GHITA IBNADAM
Madrid
Summary
Results-oriented Operations Manager passionate about leading market expansion and optimizing store performance. Skilled in digital marketing, sales, and team leadership, I drive growth and deliver exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
Regional Operations Manager
Goconut
Madrid
05.2024 - Current
- Spearheading Madrid market expansion, successfully inaugurating three new stores and elevating brand presence
- Managing the Goconut store, consistently surpassing sales targets, and enhancing customer experiences
- Identifying and securing key locations for new store launches, driving substantial growth in the region
- Recruiting and cultivating a high-performing team dedicated to exceptional customer service delivery
- Collaborating with the central factory to optimize inventory management and product availability
- Developing and implementing dynamic training programs, enhancing staff competencies and customer satisfaction
- Working closely with the Quality Department to introduce new products tailored to consumer preferences.
Assistant Head of Studies & Research
Marsa Maroc
Casablanca
02.2019 - 05.2024
- Monitoring Report
- Terms of reference for strategic monitoring
- Benchmark Monitoring
- Technical data sheets of the services.
Digital Marketing Intern
SPOTAHOME
Madrid
05.2021 - 09.2021
- Regular postings on Social Media Groups and Communities
- Assisting the Marketing Manager with liaising, outreach, and brokering of commercial deals
- Managing Freelancers for Facebook group activities
- Assisting with analytics and insights
- Working with the European Country Managers to understand the needs of each region and translate them into social media group marketing strategies.
Sales & Product Development Executive
OceanAir Travel & Tourism LLC
Cairo
08.2019 - 10.2019
- Handling and directing sales inquiries
- Working with the marketing team, identifying and evaluating new business opportunities
- Developing and implementing a booking strategy to improve website performance
- Continuously monitoring and analyzing the activities of all competitors, and changes in the market to ensure products are positioned correctly in the marketplace.
Assistant Community Manager
Bonzai Agency
Casablanca
05.2018 - 07.2018
- Structuring, realizing, and collaborating on different projects for OCP, RATP, Tetrapak, Artelux, and Sana Education
- Team Work
- Leadership & Communication
- Initiative, Attention to detail, and creativity.
Education
Digital Marketing -
HTL international school
MadridMarketing and sales action -
National School of Business and Management (ENCG)
CasablancaSkills
- Market expansion and sales growth
- Team Leadership & Training
- Digital Marketing & SEO
- Strategic Planning & Analysis
- Project Management
Entrepreneurial Experience
Blog writer and founder | SkinHey
- Researching and writing high-quality articles focused on skincare topics, trends, and product reviews
- Conducting comprehensive keyword research to identify trending and high-traffic search terms relevant to the skincare niche
- Implementing on-page SEO techniques, including optimizing titles, headers, and image alt texts
- Customizing the blog’s design and layout using WordPress and ensuring a visually appealing and user-friendly experience
- Optimizing the site for mobile devices to improve accessibility and performance
Languages
Arabic
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Timeline
Regional Operations Manager
Goconut
05.2024 - Current
Digital Marketing Intern
SPOTAHOME
05.2021 - 09.2021
Sales & Product Development Executive
OceanAir Travel & Tourism LLC
08.2019 - 10.2019
Assistant Head of Studies & Research
Marsa Maroc
02.2019 - 05.2024
Assistant Community Manager
Bonzai Agency
05.2018 - 07.2018
Digital Marketing -
HTL international school
Marketing and sales action -
National School of Business and Management (ENCG)
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