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Dynamic Technical Support Agent with a proven track record at Greenshades Software, excelling in remote support and issue troubleshooting. Recognized for enhancing customer satisfaction through active listening and analytical thinking, effectively resolving complex technical issues while maintaining meticulous documentation. Committed to delivering exceptional service and fostering seamless user experiences.

Experienced with diagnosing and resolving technical issues. Utilizes strong problem-solving abilities to deliver effective solutions. Knowledge of customer service principles ensures seamless user experience.
Technical support professional with proven track record of resolving technical issues and improving customer experiences. Adept at diagnosing and troubleshooting wide range of hardware and software problems. Highly collaborative, reliable, and adaptable to evolving technical environments.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Professional leader with background in managing teams in dynamic environments. Skilled in optimizing operations, improving team efficiency, and ensuring high standards. Strong emphasis on teamwork, adaptability, and achieving goals. Known for effective communication, problem-solving, and fostering collaborative work culture.

Personable and tech-savvy, well-suited for roles requiring excellent customer service and technical troubleshooting. Familiar with computer systems and software applications, with solid problem-solving and communication skills. Capable of resolving technical issues efficiently and enhancing user experience.

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert microsoft access and Microsoft Excel user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.

GHITA BENBAKRIM

Summary

Overview

Work History

Technical Support Agent

Sales and after Sales Representative

French Technical Support Specialist

Sales and after sales agent

Education

Business Administration - Bachelor in Business Administration

High school diploma - mathematical Sciences

Certificate TCF -

Certificate in English -

Skills

Languages

Timeline

Technical Support Agent

Sales and after Sales Representative

French Technical Support Specialist

Sales and after sales agent

Business Administration - Bachelor in Business Administration

High school diploma - mathematical Sciences

Certificate TCF -

Certificate in English -

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