Ghazal Shivnani
London
Summary
Dynamic leader with a proven track record at Scraye, streamlining tenancy progression and tripling approval rates. Excelled in fostering team collaboration and driving significant business growth through process improvement and strategic relationship building. Skilled in Microsoft Office and adept at project management, I consistently deliver results that exceed targets and enhance customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head of Tenancy Progression
Scraye
London
01.2024 - Current
- Streamlining tenancy processes end-to-end, from documentation, referencing to move-in, to ensure efficient operations and higher customer and business satisfaction
- Executing over 500+ deal per month, tripling monthly approval rates, and increase number of tenancies
- Leading and mentoring team members, fostering a collaborative work environment and driving team performance to achieve business goals
- Directly reporting into the CEO, working with other teams such as, payments, finance, listings, transactions and property management to progress tenancies and ensure deadlines are met
- Management of due-diligent and compliance processes, with strong attention to detail and ensuring documents are prepared and processed in a timely manner, to ensure expected tenant move-in dates
- Being aware of scammers and fraudulent activity
- Building monthly reports to showcase improvement and highlight wins and efficiencies for the team’s progress and ways of working, presenting information to relevant stakeholders
- Using key data to analyse inefficiencies and understand key problem areas
- Built and led a compliance team, ensuring adherence to legal standards and enhancing tenant experiences
Operations Manager
Scraye
London
02.2022 - 12.2023
- Supervised and motivated a team of 6 members, ensuring efficient workflow, providing guidance, and supporting professional development to meet and exceed performance targets
- Worked with technology teams, to build and automate processes, leading to increased working styles
- Reported and fedback bugs and information to assure accuracies with ways of working; leading to enhanced productivity and cost reduction
- Managed the operations teams, including negotiated deals and offers coming through and between tenants and landlords
- Onboarded and communicated with new clients, acting as brand ambassador and point of contact for Scraye’s capabilities when presenting to clients
- Developed and implemented strategies to optimize daily operations, significantly improving overall business performance
Business Development Manager
Scraye
London
08.2021 - 01.2022
- Met monthly targets and KPIs of onboarding new agents and generating certain revenue goals
- Utilized data analytics to enhance client acquisition and retention strategies, leading to increased business growth
- Was the main point of contact for platform demonstrations for new agents
- Acquired new agents and expanded the client base by developing targeted marketing campaigns, such as: e-mail marketing, organic social media, and organising events
- Collaborated with cross-functional teams to identify new business opportunities and drive revenue growth
Senior Sales Consultant
Kinleigh Folkard & Hayward
London
03.2021 - 08.2021
- Responsible for achieving property sales of over £5,000,000 per quarter, working with and handling high-net worth individuals
- Maintained relationships with landlords, buyers, solicitors and clients, and effectively communicated between all parties to ensure a smooth customer satisfaction experience
- Conducted property valuations and facilitated sales, negotiating deals and offers of high value in prime central London
- Conducted viewings and sales, to ensure completion of deadlines and client and company satisfaction
Senior Sales and Lettings Property Consultant
Living in London
London
08.2020 - 03.2021
- Worked on the sales and lettings team, in charge of overseeing and management of properties in the south of the river in prime London locations
- Attended property valuations, and ensured clients and landlords issues and queries were solved in an efficient manner
- Onboarded landlords, ensuring a strong line of communication between the business and clientele
- Created a smooth transaction process to ensure needs and key targets were met
- Successfully managed sales progression, conducting property viewings and closed 20 transactions weekly
Senior New Business Consultant & Host Assistant Manager
Portico Real Estate
London
06.2016 - 06.2020
- Worked on the teams responsible for sales, lettings and short-let tenancies, including Air BnB
- Managed and maintained key relationships with landlords, and conducted valuations with landlords to value their properties and handled all operations for renting and selling the properties
- Met monthly targets of bringing a certain number of properties into the market and renting them
Education
Level 3 - Sales and Lettings
Property Mark
London06.2017
BSc - Management & Marketing
Bath Spa University
Bath, UK05.2016
Skills
- Microsoft Office
- G Suite
- Xero Invoicing
- Kanban
- Arthur
- Process improvement
- Communication
- Relationship building
- Problem solving
- Adaptability
- Project Management
Languages
English
First Language
Spanish
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
French
Intermediate (B1)
B1
Certification
- Cognitive Psychology
- Property Management for Landlords
- Tenant Screening
Accomplishments
- Youngest Property Mark Member.
- Launched company services in three different countries.
- 500 + deal progression tenancies.
- Top Negotiator Award 2021.
References
References available upon request.
Timeline
Head of Tenancy Progression
Scraye
01.2024 - Current
Operations Manager
Scraye
02.2022 - 12.2023
Business Development Manager
Scraye
08.2021 - 01.2022
Senior Sales Consultant
Kinleigh Folkard & Hayward
03.2021 - 08.2021
Senior Sales and Lettings Property Consultant
Living in London
08.2020 - 03.2021
Senior New Business Consultant & Host Assistant Manager
Portico Real Estate
06.2016 - 06.2020
Level 3 - Sales and Lettings
Property Mark
BSc - Management & Marketing
Bath Spa University
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