Germaine Mbabi

Shaped a new communications strategy (humanistic perspective), created new communication templates, that aligned with key changes and milestones for delivery of Customer Health E2E Supply Chain Tech team

• Worked with project team to understand extent of change taking place that will impact day to day delivery to ensure joined and coordinated communications approach
• Ensured project customers and business team received regular communications on project team commitment milestones
• Ensured all change principles were embedded in communications and engagement principles
• Ensured strategic communications plans were aligned with GlaxoSmithKline/HALEON guidelines.

• Produced service design and transition process deliverables required for projects to pass through Project Management Office stage gates
• Define, agreed and documented service approach depending on project requirements
• Collaborated with project managers to ensure all project plans are accounted for and all activities required are managed to mitigate against business risk
• Created technical service design documents for New Customer Health E2E supply chain tech services and created and managed knowledge transfer plans
• Managed completion of service design and governance documents
• Ensured successful migration of service design and governance documents to migrated repositories
• Assisted with project teams during Cutover and hyper-care period ensuring exit criteria were met and there were no outstanding business risks
• Managed and held responsibility for ensuring with project team and 3rd parties that all deliverables were achieved throughout service design and transition lifecycle.
• Self-motivated, with a strong sense of personal responsibility
• Managed time efficiently in order to complete all tasks within deadlines
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Lead and manage marketing communication initiatives, internal and external communications, special events, and press releases
• Drafted 3-year company end user information vision, objectives, and strategic plan
• Guided and supported Head of Departments and Directors in planning and executing end user communications, Team weekly relation and other marketing public relations strategies in alignment with overall company vision
• Effectively handled two departmental restructures, roster, cultural changes and worked with key stakeholders in recruiting potential staff members
• Ensured overall departmental visions aligned with company’s new business strategy with principles of visions embraced by entire business
• Increased overall end user through fun, engaging and positive PR campaigns
• Developed and designed cross working methods of communication between key stakeholders, increasing company efficiency and productivity
• Collaborated with key stakeholders both within and outside company during challenging period of 2018 May Thameslink Timetable introduction

• Improved consumer experience and established objectives, priorities, and overall management activities
• Efficiently transformed existing information team into a high performing team (Engaged actively in mentoring and increased one-to-one Time-With-Your-Manager sessions, Designed and Implemented training workshops, ran joint-working relations seminars with key Business departments to foster working relations, designed monthly Continuous Personal Development plans,
• Joint working with Human Resource Business partners to recruit highly qualified team members)
• Drove end user engagement across company and team products (Continuous Improvement Initiatives, product showcase workshops, Daily business updates to Directors and Head of Departments, weekly Newsletters)
• Performed root cause analysis critical for success in understanding and driving key changes to impact end user experience outcomes
• Lead and orchestrated three Business re-organisations, creating new roles to enable holistic and effective working relationships resulting in delivery of company highest standard of service and industry award nominations
• Embedded cultural changes that celebrated both joint and individual talents
• Designed department training packages and workshops, facilitator for various training workshops