GERDA LÁZÁR
Szeged
Summary
- I am a productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. I work with clients to determine requirements and provide excellent service.
- I am known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
- Flexible and fluent in multiple languages and offering outstanding customer service skills. Thrives in team-centered environment. Looking to apply skills in new file focused on serving international clientele.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Animator
Valentin Playa de Muro Hotel
Majorca
06.2023 - Current
- Providing excellent customer service and ensuring a pleasant experience for guests or passengers, addressing their needs, and ensuring their satisfaction
- Interacting with guests in a friendly and professional manner, answering questions, and offering assistance.
- Handling any issues or complaints that arise and resolving them promptly to maintain a positive experience.
- Adapting to changing circumstances and being flexible in handling different situations and guest needs.
- Greeting and interacting with guests to promote activities and encourage participation.
- Collecting feedback from guests regarding activities and events.
- Ensuring that safety regulations and hotel protocols are followed to maintain a safe environment
- Continuously improving personal skills and knowledge related to entertainment and guest services.
- Working closely with other team members to ensure smooth operations and excellent service delivery.
Chair umpire
Hungarian Tennis Federation
Budapest
07.2022 - Current
- Been Chair umpire at Special Olympics and some national junior team championships
- Delivered high level of service to customers in effort to build upon future relationships.
- Enforcing the rules of the game, ensuring player safety, and managing any on-court emergencies
- Used good judgement in assessing challenging developments to provide insightful resolutions for company.
- Delivered speeches at events and conferences to raise brand awareness.
- Ensuring safety and maintaining order while providing clear communication to those under their care.
- Maintaining a professional demeanor, handling unexpected situations calmly, and providing clear instructions or guidance when necessary.
Translator and Interpreter
-
Szeged
08.2022 - 09.2023
- Conducted consecutive and simultaneous interpretation at meetings, conferences, and court hearings.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Researched cultural differences related to language usage in order to provide accurate translations.
- Assisted with the development of language training programs for staff members who needed to learn a foreign language for business purposes.
- Facilitated communication for people with limited language proficiency.
- Instructed students staff and teachers concerning functions and capabilities of interpreters.
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
Volunteer Youth Worker
Civil village
Szeged
08.2016 - 08.2019
- Volunteered multiple times at Szeged Youth Days (SZIN), contributing to organizing the festival's programs and coordinating activities for participants.
- Greeted and welcomed guests upon arrival at the festival grounds.
- Addressed guest inquiries, concerns, and complaints in a professional and timely manner.
- Ensured guests have a positive and enjoyable experience throughout their stay.
- Collaborated with other staff members to coordinate guest services and activities.
- Managed guest relations and maintaining a friendly and helpful demeanor at all times.
- Worked closely with children and teenagers, providing support during personal challenges and fostering positive relationships.
- Handled any emergencies or unforeseen issues that have arisen during the festival.
Camp Counselor
Josh Hahn
Maine
06.2023 - 08.2023
- Communicated regularly with parents regarding their child's progress at camp.
- Conducted pre-camp orientation sessions for new campers and parents.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
- Conferred with management to discuss and resolve participant complaints.
Education
Master of Arts - Italian language, literature and culture
University of Szeged
Hungary2025
Bachelor of Arts - Neo-latin languages and cultures
University of Szeged
2023
Skills
- Team collaboration
- Interpersonal Skills
- Problem solving
- Success-oriented
- Professional appearance
- Company policy adherence
- Language proficiency
- Schedule management
- Multilingual proficiency
- Cultural sensitivity
- Conflict mediation
- Public interaction
Additional informations
Date of Birth: 05/19/2000
Place of Birth: Szeged, Hungary
Nationality: Hungarian
Languages
Hungarian
First Language
English
Advanced (C1)
C1
Italian
Advanced (C1)
C1
Certification
- B2 Driving License
Scholarships
- University of Bologna (2021/22 semester)
- University of Padova (2023/24 semester)
Affiliations
- Travelling all around the world
- Fitness- exercise
- Learning new languages and getting to know new cultures
- Socializing
- Tennis
- Flying
- Reading, writing
- Skiing
Timeline
Hotel Animator
Valentin Playa de Muro Hotel
06.2023 - Current
Camp Counselor
Josh Hahn
06.2023 - 08.2023
Translator and Interpreter
-
08.2022 - 09.2023
Chair umpire
Hungarian Tennis Federation
07.2022 - Current
Volunteer Youth Worker
Civil village
08.2016 - 08.2019
Master of Arts - Italian language, literature and culture
University of Szeged
Bachelor of Arts - Neo-latin languages and cultures
University of Szeged
- B2 Driving License
Similar Profiles
PALOMA GALLARDOPALOMA GALLARDO
Manager at Hotel Casa de PlayaManager at Hotel Casa de Playa
Yoandy BatisaYoandy Batisa
HOSTESS at Hotel Valentin Perla Blanca Gaviota SAHOSTESS at Hotel Valentin Perla Blanca Gaviota SA
LIAM ASHER TABLADALIAM ASHER TABLADA
Kitchen Hand at Casa De PlayaKitchen Hand at Casa De Playa