Gerard Millan
Barcelona
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
10
10
years of professional experience
Work History
Operations Manager
Zazume
Barcelona
04.2024 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Monitored market trends to determine optimal pricing strategies for properties.
- Ensured that all required legal documents were completed accurately prior to any transaction.
Courier Engagement Manager
Stuart
Barcelona
04.2023 - 03.2024
- Oversaw the successful implementation of the Courier Engagement program, boosting both motivation and productivity levels for courier employees.
- Led cross-functional projects involving stakeholders from Legal and HR departments to ensure adherence to the Spanish riders' law.
- Collaborated with Spanish operations team to enhance supply, quality, and performance of couriers
Head of Operations
Kubbo
Barcelona
11.2022 - 04.2023
- Lead the Operations Team: Clients Onboarding, Customer Support, and Live Operations.
- Led the development and management of fulfillment & delivery partner networks
- Oversaw service delivery and executed expansion plans.
- Collaborated with senior management on strategic planning initiatives.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
Operational Excellence Manager
Kubbo
Barcelona
01.2021 - 11.2022
- Applied Lean methodology to analyze root causes and identify bottlenecks, resulting in process improvement.
- Implemented tools to streamline processes in different areas of the company.
- Developed and executed department-specific reports to analyze operations and drive continuous improvement initiatives.
- Continuously contributed to the improvement of productivity and service metrics across diverse operations departments since assuming the position.
Warehouse and Customer Care Manager
Kubbo
Barcelona
07.2020 - 01.2021
- Oversaw the centralized urban hub, utilizing it as a LAB for successful outsourcing of various processes to fulfillment partners
- Created and developed a proprietary warehouse management application
- Implemented Zendesk to evolve internal customer and partners assistance system.
Operations Supervisor
Amazon
Barcelona
10.2019 - 06.2020
- Team management (+100 people)
- Maximized efficiency by coordinating batching routes with DSP and autonomous drivers
- Optimized auditing processes to meet quality control goals in areas of perishable products.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Monitored staff performance and provided feedback for improvement.
Business Expansion & Product Manager
Diesl.com
Madrid & Barcelona
09.2014 - 09.2019
- Managed a team responsible for logistics, sales, and customer service
- Strengthened the brand's market position through comprehensive analysis of its portfolio, products, and emerging market prospects.
- Implemented effective strategies to optimize production control operations within manufacturing facilities in China and Turkey.
- Led the development and growth of the brand both locally and globally
- Achieved significant brand growth in the Amazon FBA marketplace resulting in multiple products becoming top sellers in their respective categories.
- Conducted market research and competitive analysis for existing and potential products.
Education
Master of Business Administration -
The PowerMBA
01.2019
Telecommunications & Informatics
Escola Industrial de Barcelona
Barcelona, Spain01.2012
Skills
- Business Planning
- Performance reporting
- Data Analysis
- Process improvement strategies
- Financial and cash flow analyses
- Interpersonal Communication
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Operations Manager
Zazume
04.2024 - Current
Courier Engagement Manager
Stuart
04.2023 - 03.2024
Head of Operations
Kubbo
11.2022 - 04.2023
Operational Excellence Manager
Kubbo
01.2021 - 11.2022
Warehouse and Customer Care Manager
Kubbo
07.2020 - 01.2021
Operations Supervisor
Amazon
10.2019 - 06.2020
Business Expansion & Product Manager
Diesl.com
09.2014 - 09.2019
Master of Business Administration -
The PowerMBA
Telecommunications & Informatics
Escola Industrial de Barcelona
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