Georgina Anne Aujla
Honley,West Yorkshire
Summary
Warm, friendly experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills. Consistently deliver positive outcomes by providing tailored support and fostering a welcoming environment.
Overview
35
35
years of professional experience
Work History
Airbnb Host
Self Employed
Cedeira, A Coruña Spain
01.2024 - Current
- Maintain clean and welcoming premises for a relaxing guest experience.
- Ensure guest satisfaction by promptly addressing any issues or complaints.
- Prepare inviting breakfast spreads, enhancing guests' overall stay.
- Supervise maintenance tasks for smooth running of facilities.
Branch Manager
Graham Plumbers Merchant
Hayes, Middlesex
04.2005 - 02.2020
- Coordinated with other branches for seamless service delivery.
- Nurtured client relationships for increased satisfaction.
- Resolved client queries effectively; achieved improved client relations as a result.
- Trained staff members, improved team performance.
- Conducted staff appraisals to enhance productivity.
- Increased sales through targeted marketing strategies.
- Transformed branch from loss to profit making.
Sales Office Supervisor
Ahed Distribution Ltd
Ossett, West Yorkshire
01.2000 - 01.2005
- Managed day-to-day running of sales office, improving overall efficiency.
- Streamlined office procedures, reducing administrative workload for the team.
- Ensured prompt resolution of customer complaints, fostering a positive brand image.
- Developed excellent rapport with key account holders securing long-term business partnerships.
- Handled high volume calls daily to provide exceptional customer support.
Customer Care Executive
Redcats UK
Wakefield, West Yorkshire
09.1996 - 01.2000
- Communicated effectively with diverse clientele, resolved wide range of queries and concerns.
- Strengthened brand reputation with professional and empathetic responses to inquiries.
- Facilitated positive consumer experience through active listening and empathy.
- Maintained detailed records of customers' interactions, processed adjustments to accounts.
- Managed high volume of over 50 calls daily for prompt service delivery.
Bar Staff Member
Scottish & Newcastle PLC
Ossett, West Yorkshire
01.1990 - 08.1996
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
GCSEs - English, Maths,History,Science,Buisness Studies, Music
Ossett Comprehensive school
Ossett07.1988
Skills
- Guest satisfaction
- Housekeeping standards upholding
- Room styling
- Breakfast preparation
- Branch operations
- Customer relations
- Staff management
- Performance monitoring
- Efficient telephonic etiquette
- Empathy understanding
- Courtesy etiquette
- Resilience to stressful situations
- Order processing
- Outstanding customer service
Career Break Feb 2020- Sept 2023
Caring for both elderly parents who sadly passed away during the pandemic.
Timeline
Airbnb Host
Self Employed
01.2024 - Current
Branch Manager
Graham Plumbers Merchant
04.2005 - 02.2020
Sales Office Supervisor
Ahed Distribution Ltd
01.2000 - 01.2005
Customer Care Executive
Redcats UK
09.1996 - 01.2000
Bar Staff Member
Scottish & Newcastle PLC
01.1990 - 08.1996
GCSEs - English, Maths,History,Science,Buisness Studies, Music
Ossett Comprehensive school
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