Georgii Bilousov

• Streamlined business processes by identifying inefficiencies and implementing best-practice solutions.
• Conducted comprehensive analyses of client operations, identifying areas for improvement and providing actionable recommendations.
• Implemented process improvements, resulting in significant time and cost savings.

• Spearheaded organization of teams to enhance efficiency and collaboration across all internal processes.
• Established company’s business processes from scratch, creating scalable foundation for growth.
• Reorganized first and second level customer support, significantly elevating service quality and customer satisfaction.
• Led the R&D division, promoting a culture of innovation and steering the development of groundbreaking projects.
• Managed key operational tasks, including final selection of crucial personnel, aligning talent acquisition with strategic objectives
• Implemented in-house MDM for 200+ employees (MacOS, Linux)

9 teams, 150+ employees (managed IT department, security, back office, moderation team). Developed strategy, planned budgets and controlling. As of June 2021, acted as CIO at VK Pay (fintech division).

• IT infrastructure and business process consolidation across 4 companies merged into one (VK Pay)
• Business processes automation and built back office team.
• Reorganized and merged IT support team with the simultaneous unification of their processes into one-window format
• Moved VPN authentication to hardware token for 450 employees (50% remote workers in different locations)

• Conducted a comprehensive audit of Tech and Logistics streams.
• Identifying critical issues and creating a strategic roadmap to address and resolve them.

Managed 6 teams - 32 employees (half of them were software development teams) as a part of information technology department. Built and monitored the implementation of KPIs as a part of the company's overall technology strategy.

• Implemented IDM system for the 500+ employees
• Launched an in-house developed product for managing KPIs and conducting performance reviews
• Changed the approach to managing CI/CD to cut costs
• Reorganized a business processes due to COVID-19 and enabled remote work throughout the company within a week

Created from the scratch and managed further a department (4 teams - 16 people)

• Building and supporting business processes.
• Introducing and further scaling the CI/CD.
• Internal development of the proprietary information systems.
• Managing fintech team.

• Built, developed and supported a geographically distributed network based on Cisco.
• Optimized server configurations for peak performance with regular maintenance tasks such as patching, updating firmware, and monitoring resource utilization.
• Advised on Internet technologies, built the infrastructure and managed business processes

• Implemented business processes of software development and project management tracking.
• Reviewed and optimized business processes.
• Implemented using of Scrum and Kanban methodology

• Installed, configured, supported and developed Atlassian Products: Jira, Confluence, Bamboo, Bitbucket (Stash), Crowd.
• Improved fault tolerant critical services. Advised and implemented business processes using Jira.
• Migrated data (950k+ issue) from several 3rd party tracking systems into Jira
• Successful launched Bitbucket (Stash), Crowd.
• Created and organized statistics collection and set up a monitoring system.
• Optimized services, improved response time and increased stability.