Georgi Yovkov
La Linea de la Concepcion
Summary
A dedicated and passionate professional with a strong enthusiasm for sports and a responsible approach to betting. Throughout my career in the gaming and sports sectors, I have demonstrated my ability to effectively manage multiple priorities while maintaining a positive attitude. I am committed to taking on additional responsibilities to achieve team objectives and believe that my experience in managing and nurturing relationships with diverse stakeholders positions me well for this role.
Overview
11
11
years of professional experience
Work History
Senior Gaming Executive - Live Casino & Slots
BoyleSports
08.2022 - Current
- Ensuring successful launches by managing the comprehensive release workflow
- Support timely delivery of marketing assets to align with game release schedules
- Ensure games meet company quality standards through rigorous testing before release
- Act as th primary liaison for all external gaming partners, maintain strong partner relationships and communication
- Work closely with the development teams to resolve game issues and ensure smooth performance
- Manage the onboarding process for new suppliers to expand the company's gaming portfolio
- Optimize game positioning and lobby management to maximize revenue from games
- Develop and manage detailed product roadmaps to guide development and game releases
- Collaborate with marketing teams to ensure effective reach and engagement of games through targeted activities
Senior Trading Assistant (Control Desk)
Bet365
05.2016 - 08.2022
- Manage the creation of Pre-Game & In-Play markets
- Monitor and communicate with Pre-Game and In-Play traders to ensure correct prices are going on site
- Serve as the primary POC for Pre-Game & In-Play traders, customer facing departments regarding sports related queries, price requests, etc.
- Use multiple back office tools to gather and analyze information to ensure correct settlement across multiple sports
- Create detailed management reports with information and analysis on various errors (PALPs)
- Monitor for errors related to delayed/ early starting times, ensuring trading process continues with minimal disruption
- Verify and approve large pay outs, maintaining integrity and compliance with established policies
- Create In-Play links for fixtures, ensuring accurate mapping to the relevant feed source
- Resolving live streaming issues, coordinating with partners and internal teams
Gaming Customer Advisor
Bet365
02.2015 - 05.2016
- Assist and resolve customer queries regarding bonuses, product features and game rules, promotions, transactions and responsible gaming policies
- Operating with multiple back office tools to review and analyze changes on customer accounts
- Proactively contacting players to gather product feedback
Account Manager /Sales Retention Specialist
Bforex.com
01.2014 - 02.2015
- Manage a portfolio of 200+ individual customers
- Provide daily updates and support to customers with their trading activity and portfolio
- Analyze market trends and and events to help customers make informed trading decisions
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Education
Bachelor of Public Administration -
Sofia University "St. Kliment Ohridski"
Sofia, Bulgaria01-2006
Skills
- Strong ability to coordinate with multiple departments, including marketing, development, and external partners
- Effective liaison for third-party gaming providers, maintaining strong relationships and clear communication channels
- Ability to work closely with development teams to resolve issues and ensure smooth performance, enhancing team collaboration
- Skilled in managing onboarding processes for new suppliers, expanding company's portfolio effectively
- Competence in developing and managing detailed product roadmaps to guide development and releases of games
- Strong analytical skills to evaluate game performance, market trends and user feedback for continuous improvement
- Flexibility to adapt to changing requirements and handle unexpected challenges effectively
Languages
Bulgarian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior Gaming Executive - Live Casino & Slots
BoyleSports
08.2022 - Current
Senior Trading Assistant (Control Desk)
Bet365
05.2016 - 08.2022
Gaming Customer Advisor
Bet365
02.2015 - 05.2016
Account Manager /Sales Retention Specialist
Bforex.com
01.2014 - 02.2015
Bachelor of Public Administration -
Sofia University "St. Kliment Ohridski"
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