Georgi Georgiev
Ruse
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
CEO
Property Management Solutions Torrevieja
01.2024 - 01.2025
- Formulate and execute strategic initiatives to accomplish business development, improve customer fulfilment, and optimise income
- Supervise all facets of property management services, encompassing rental administration, property upkeep, and tenant interactions, guaranteeing efficient operations and superior quality of service
- Establish and sustain robust connections with property owners and investors, providing tailored solutions to address varied requirements
- Perform market analysis to discern trends, pricing methodologies, and investment prospects in the Torrevieja and Orihuela Costa areas
- Oversee budgets, regulate expenditures, and enhance income channels to maintain the company's financial stability
- Augment the business's exposure through focused marketing, digital engagement, and strategic alliances to improve brand recognition and trustworthiness
- Development and upkeep of a website and a social media page
- Guarantee that all activities comply with legal and regulatory requirements, minimising risks and protecting client assets
- Utilise property management software and digital tools to optimise operations and enhance customer services
- Identify and implement novel business prospects, such as the expansion of services provided or the entry of new markets
Customers Sales Support
Gateway Transfers
01.2023 - 12.2023
- Tracking sales leads through the customer management system
- Acknowledges customers by responding to emails, texts, and phone calls
- Help troubleshoot problems with customer-related issues
- Taking payments over the phone using automated systems to ensure customers' payment details stay secure
- Building customer relationship
- Ensure customer satisfaction and retention
- Suppliers' contracts management
- Price comparison
- Working on Excel Spreadsheets
- Updating prices and routes on the website
- Third-party advertising utilising different online platforms
Daytime Operation Supervisor
Menzies Distribution LTD
04.2021 - 04.2022
- Assist the Operations Manager in managing and overseeing the daily operations of the parcel sortation warehouse
- Support the development and implementation of strategies to optimise productivity, reduce costs, and improve overall operational performance
- Monitor and analyse KPIs to identify areas for improvement and assist in implementing necessary changes
- Recruitment
- Training
- Pre-briefing / Debriefing drivers
- Route Optimisation
- Client Comms via email and phone
Pick-up Driver
National Health System
07.2020 - 04.2021
- Company Overview: 'Track and Trace'
- Tackling the pandemic
- Booking appointments and testing the people of England for COVID-19
- Collecting the pre-booked Covid-19 Test Kits
- 'Track and Trace'
Delivery Driver
Amazon UK
02.2018 - 07.2020
- Loading vehicles
- Working with Amazon Software
- Following Customer's Instructions to provide an excellent service
- Driving accurately and safely - following driving regulations and restrictions
Waiter & Bartender
Leisureplex LTD
07.2016 - 01.2018
- Responsible for arranging restaurant venue
- Make sure the bar area is tidy and in stock
- Taking orders from customers - serving food and drinks following appropriate manners
- Ensure a high satisfaction of customer experience
Intern Accountant
Conto Consult
04.2015 - 05.2016
- I was assigned to a role that involves managing companies' bank statements and accounts, keeping an eye on different clients' spending and expenditures
- Processing payments when authorised and maintaining records of payments for our customers
- Translating documents (invoices) from English to Bulgarian
Croupier and Assistant Manager
Casino Admiral
06.2012 - 03.2015
- I was responsible for managing clients with the help of my colleagues
- Also recording personal details of the customers with Club Cards in the company database
- Serving customers to the highest level possible with a friendly and outgoing attitude
- As a croupier I was responsible for answering customers' enquiries and dealing with all types of different behaviours I improved my verbal communication
- Access to large amounts of money to pay off the clients who won
- Access to a Company Bank account where to withdraw or deposit money to satisfy our clients' needs and wants
Education
Software University - Digital Marketing
Software University
01.2025
BA (Hons) - Business and Marketing
Anglia Ruskin University
London01.2023
Professional Secondary School of Economics and Management -
Professional Secondary School of Economics and Management
Bulgaria06.2011
Skills
- Integrity
- Customer focus
- Operational excellence
- Effective decision-making
- Sustainable business models
- Strategic planning
- Active listening
- Cultural awareness
- Task prioritization
- Client engagement
- Profit and loss management
- Attention to detail
- Team collaboration
- Adaptable and flexible
- Operations oversight
- Management team leadership
- Communication and presentation skills
- Customer Service Focus
- Teamwork
- Commercial Awareness
- Perseverance and patience
- IT skills and software knowledge
Languages
Bulgarian
First Language
English
Proficient (C2)
C2
IT skills
Some of the IT skills gained throughout my work experience: Microsoft Office – in particular: Word
Documents and Excel Spreadsheet, Internet Browsers, Outlook, and Online Banking Platforms.
Different Website creators platforms (Webador, WIX, Weebly), Canva and Social Media Pages.
Experience working with Crisp - a cloud-based helpdesk platform designed to help small to midsize
enterprises improve communications with website visitors using personalised campaigns, live chat,
and public status pages. Experience in using AI (ChatGPT) for various tasks
Timeline
CEO
Property Management Solutions Torrevieja
01.2024 - 01.2025
Customers Sales Support
Gateway Transfers
01.2023 - 12.2023
Daytime Operation Supervisor
Menzies Distribution LTD
04.2021 - 04.2022
Pick-up Driver
National Health System
07.2020 - 04.2021
Delivery Driver
Amazon UK
02.2018 - 07.2020
Waiter & Bartender
Leisureplex LTD
07.2016 - 01.2018
Intern Accountant
Conto Consult
04.2015 - 05.2016
Croupier and Assistant Manager
Casino Admiral
06.2012 - 03.2015
Software University - Digital Marketing
Software University
BA (Hons) - Business and Marketing
Anglia Ruskin University
Professional Secondary School of Economics and Management -
Professional Secondary School of Economics and Management
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