GEORGETA CHIS
Espartinas
Summary
Operations architect with a strong bias for structure, clarity, and execution. With over a decade of experience in business administration and internal operations, I’ve built scalable systems that turn ambiguity into clarity and align teams around what matters.
In the past 3+ years at Upgrade Education — a growing startup — I’ve worked across all business functions, gaining a deep understanding of company-wide processes and dynamics. While leading core operations, I also stepped in as interim Head of Marketing and Customer Support, where I introduced structure, streamlined workflows, improved collaboration, and helped departments stabilize and scale.
Entrepreneurial by nature and pragmatic in execution, I thrive in founder-led environments where I can bring operational discipline, map roles and responsibilities, introduce OKRs, and create sustainable processes that support growth and decision-making. I don’t just keep things running — I make them work better.
Overview
20
20
years of professional experience
Work History
Head of Operations
Upgrade Education
05.2023 - Current
- Took over full ownership of internal operations with the objective of bringing structure, stability, coordination, and efficiency to all core business processes. Continued to manage all Business Administration responsibilities while expanding into strategy, process, and people operations.
- Oversaw all administrative and legal operations: contracts, payments, supplier coordination, financial tracking, and compliance implementation.
- Aligned with the DPO to implement GDPR policies and manage document compliance across departments.
- Fully managed the setup of the new company office — including vendor sourcing, contract negotiation, painting, carpeting, partition installation, collaboration with the interior designer, and furniture acquisition.
- Led recruitment operations up to screening stage and managed hiring and onboarding processes.
- Created a custom recruitment funnel and introduced metrics to track hiring effort, cost, and efficiency.
- Mapped internal processes, improved documentation, and led strategic planning via OKRs and responsibility frameworks.
- Continuously organized monthly team-building and engagement activities, contributing to team cohesion and culture.
- Maintained cross-functional support to Marketing, Sales, Education, and Legal for operational continuity and scale.
Head of OPS and Interim Head of CS
Upgrade Education
06.2024 - 12.2024
- Held this dual role during a leadership gap in the CS department, continuing full operational leadership while adding ownership of CS coordination, structure, and improvements.
- Rebuilt the support structure by optimizing HubSpot pipelines and ticket categorization, improving information flow and documentation.
- Reduced client onboarding time through clarified procedures and automation.
- Introduced a monthly newsletter and twice-monthly webinars for clients (parents) to increase engagement and retention.
- Improved ticket handling efficiency and enabled better tracking of key performance indicators.
- Aligning CS with Sales and Education.
Head of OPS and Interim Head of Marketing
Upgrade Education
01.2024 - 06.2024
- Led the marketing function temporarily while maintaining full responsibilities as Head of Operations.
- Planned and coordinated webinars and live events, managing logistics, budgets, and timelines.
- Created and launched campaigns in HubSpot (landing pages, email workflows, engagement tracking).
- Introduced structured campaign calendars and reporting routines.
- Worked cross-functionally with Sales to ensure strategic alignment and conversion tracking.
Office Manager
Upgrade Education
05.2022 - 05.2023
- Joined as the company’s first operations hire and took full ownership of business administration and internal coordination, laying the foundation for scalable growth. Built systems, processes, and operational discipline in a startup environment where none existed before.
- Managed contracts, client invoicing, collaborator payments, and internal financial documentation.
- Implemented a structured system for tracking revenues and expenses, creating visibility over financial flows and enabling better decision-making.
- Oversaw primary financial operations (cash collection, expense tracking, payments) and coordinated with accounting partners.
- Introduced a document control system with In/Out registration, unique serial numbers, and proper document tracking procedures.
- Led the partial digitalization of contractual documentation to improve access and efficiency.
- Designed and implemented a monthly reporting system for mentors, clarifying delivered services and corresponding payment validation.
- Collaborated with the legal team to update contract templates and NDAs.
- Initiated a company-wide Role & Responsibility Mapping project, which remained dynamic due to structural evolution.
- Coordinated and managed a pilot project for MVP development, overseeing planning, execution, and early testing.
- Organized monthly team building and engagement activities, contributing to team cohesion and culture.
Co-Founder & Business Administrator
Q Mobile Shop
06.2020 - 01.2022
- Launched a family-owned telecom business shortly after the COVID-19 lockdown, initially operating online and later expanding to a physical retail location. Co-managed the business with my husband, taking full responsibility for daily operations, customer experience, and internal management.
- Started with an online sales model, managing client interactions, order processing, and telecom service activations remotely.
- Expanded into a physical shop, where I oversaw front office operations, in-store sales, and customer contracting for mobile and internet services.
- Handled all financial and administrative tasks, including primary accounting, supplier payments, cash flow tracking, and profitability monitoring.
- Led customer service, resolving issues related to devices, billing, and service activation both in person and online.
- Created and managed local marketing and promotional initiatives, including seasonal offers and events.
- Maintained the business’s social media presence on Instagram and Facebook, engaging with the local customer base.
- Supervised documentation, inventory, supplier relationships, and monthly business performance reports.
English Teacher
Time4English
07.2016 - 04.2020
- Taught English to children and teenagers at various proficiency levels in a structured language school environment. Focused on exam preparation and individual language development, while also contributing to academic innovation and internal systems.
- Delivered interactive and engaging English lessons, tailored to different age groups and learning styles.
- Specialized in preparing students for Cambridge PET and FCE exams, covering grammar, writing, speaking, and exam strategies.
- Designed and implemented a student evaluation system to provide clear progress tracking for both students and parents at the end of each learning module.
- Created the 'Achievement Ticket', a performance-based tool combining scores for in-class activity, homework, engagement, and English usage with formal exam grades.
- Built a centralized Excel-based tracking system to collect and calculate student performance across modules, trimesters, and academic years — helping identify learning gaps and strengths.
- The system was later adopted school-wide at the initiative of the director, becoming a standard tool for all teachers.
- Maintained strong relationships with parents and students through regular feedback and individualized progress support.
English Teacher
The Kids Club & Private Classes
01.2011 - 01.2016
- Delivered English courses to children, teenagers, and adults across various proficiency levels, both in group and one-on-one settings. Focused on personalized learning and structured preparation for certification.
- Taught general and exam-focused English (Trinity ISE levels 0–III), adapting methods to diverse learner profiles.
- Supervised official Trinity exam sessions and supported the administrative organization of exam logistics and documentation.
- Maintained student records, tracked attendance and progress, and ensured timely communication with the school and parents regarding results and feedback.
- Developed individualized lesson plans and progress strategies based on learner goals and timelines.
- Built strong, trust-based relationships with students and parents supporting long-term retention and word-of-mouth growth.
Co-Founder & Business Administrator
Dag Metal SRL
10.2010 - 06.2011
- Co-founded and managed the administrative and operational side of a company specialized in industrial dismantling and scrapping services, focused on the decommissioning of obsolete metal installations.
- Managed large-scale dismantling projects in former petrochemical and refinery sites across Romania, including Doljchim Craiova, Arpechim Pitești, Petrobrazi Ploiești, and the Galați industrial platform.
- Oversaw all office and operational administration, including supplier contracts, procurement of specialized equipment (oxygen torches, gas cylinders, consumables), and document control.
- Led HR coordination: hiring and contracting professional cutting teams, managing timekeeping, payroll, sick leave, and vacation tracking.
- Ensured full compliance with workplace health and safety regulations, organizing regular certified trainings, PPE procurement and checks, and contracting external safety services.
- Coordinated all field logistics, including route planning, transport, accommodation, and protocol-related expenses.
- Maintained communication with project stakeholders and ensured contractual alignment and compliance with beneficiaries throughout each project.
- Oversaw primary accounting, processed payments, tracked financial performance, and managed operational budgets.
- Acted as the central point of coordination between on-site operations, administrative functions, and external partners.
Office Manager
EGIS Romania
03.2005 - 01.2010
- Provided comprehensive administrative support within a large-scale international infrastructure consultancy project — the Transylvania Motorway, contracted by the Romanian state via the Ministry of Transport. EGIS served as the official consultant and supervisor of construction works carried out by Bechtel and its subcontractors.
- Worked in the consultancy office for Construction Sector 3C – Suplacu de Barcău to Borș, overseeing office administration and supporting a multidisciplinary technical team of 20–25 Romanian and international engineers.
- Managed all aspects of office administration: supplies, logistics, local procurement, electronic equipment coordination, and communication with contractors.
- Served as document controller, handling the reception, registration (via automated document control system), archiving, and distribution of technical drawings, procedures, reports, official letters, and memos.
- Translated technical and administrative documents (Romanian ↔ English), edited monthly technical reports and internal documents, and prepared minutes of internal and contractor meetings.
- Maintained regular communication with the central office in Bucharest, ensuring compliance on HR, finance, and procurement procedures.
- Supported the Resident Engineer and Deputy with daily administrative and operational tasks.
- Coordinated accommodation, transport, salary documentation, and logistical needs for both local and international staff.
- Managed transportation and lodging arrangements for external visitors (inspectors, consultants, contractors), ensuring timely and cost-efficient logistics.
- Participated in organizing internal team activities and recreational events to support morale in a high-pressure project environment.
- Initially hired as Office Manager Assistant, quickly promoted to Office Manager after proactively taking over broader responsibilities.
- Worked within a highly structured, ISO-certified environment, following strict quality and documentation protocols.
Education
Bachelor’s Degree - Early Childhood and Primary Education
University of Oradea – Teacher Training Institute
01.2006
High School - Pedagogical
National College Octavian Goga
Marghita, Bihor01.2002
Skills
- Office Administration & Management
- Business Operations & Strategy
- HR Workflows & Talent Acquisition
- Customer Support & Success
- Process Mapping & Internal Documentation
- Project Coordination & Team Enablement
- Financial Admin, Payments & Cash Flow
- Contract Management & GDPR Compliance
- OKRs, KPIs & Performance Setting and monitoring
- Fluent in Romanian, advanced in English and Spanish
Languages
Romanian – Native
English – Advanced (C1- C2)
Spanish – Advanced (C1- C2)
Timeline
Head of OPS and Interim Head of CS
Upgrade Education
06.2024 - 12.2024
Head of OPS and Interim Head of Marketing
Upgrade Education
01.2024 - 06.2024
Head of Operations
Upgrade Education
05.2023 - Current
Office Manager
Upgrade Education
05.2022 - 05.2023
Co-Founder & Business Administrator
Q Mobile Shop
06.2020 - 01.2022
English Teacher
Time4English
07.2016 - 04.2020
English Teacher
The Kids Club & Private Classes
01.2011 - 01.2016
Co-Founder & Business Administrator
Dag Metal SRL
10.2010 - 06.2011
Office Manager
EGIS Romania
03.2005 - 01.2010
High School - Pedagogical
National College Octavian Goga
Bachelor’s Degree - Early Childhood and Primary Education
University of Oradea – Teacher Training Institute
Hobbies
Reading
Playing paddle tennis
Going to the gym
Hiking
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