Gentry Keener
Bloomington
Overview
2
2
years of professional experience
Work History
Shift Lead
Gables Bagels
08.2022 - 12.2023
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained a clean and organized work environment, consistently meeting safety standards.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Took orders, prepared food, prepped ingredients, and baked bagels .
Reporter
Indiana Daily Student
08.2022 - Current
- Produced weekly to biweekly articles ranging from opinion pieces to breaking news coverage, totaling over 65 articles.
- Established credibility with sources by building strong relationships, resulting in exclusive interviews and scoops.
- Improved overall reporting quality through meticulous editing and proofreading of articles before publication.
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
Team Member
Jiffy Treet
01.2022 - 09.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Took orders, prepared food, and performed closing and opening shifts.
- Ensured cleanliness throughout store and ensured next days crew had everything needed to succeed.
Education
Bachelor of Arts - Journalism, Print
Indiana University
Bloomington, IN05.2025
Skills
- Guest service
- Customer service excellence
- Business Writing
- Cash Handling
- Customer Complaint Resolution
- Guest Engagement
Timeline
Shift Lead
Gables Bagels
08.2022 - 12.2023
Reporter
Indiana Daily Student
08.2022 - Current
Team Member
Jiffy Treet
01.2022 - 09.2022
Bachelor of Arts - Journalism, Print
Indiana University